Onsite IT Engineer

context recruitment; City Of London; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading IT Managed Service Provider in London is looking for an On-site IT Engineer to provide top-notch IT support for prestigious clients. The role offers significant career progression and excellent training opportunities. Candidates should have solid experience in IT support, particularly involving Windows Server and network troubleshooting. This hybrid position requires 3 days in the office or client sites, offering a competitive salary of up to £40k based on experience.

Qualifications

• Solid experience as an On-site Engineer / Field engineer.
• Ability to provide 1st-3rd line support to prestigious clients.
• Experience in monitoring systems and identifying performance issues.

Responsibilities

• Provide a high level of IT support at client sites.
• Work within strict SLA timeframes and manage incident escalation.
• Identify and implement changes for service availability.

Skills

ITIL based Service Desk experience

Troubleshooting skills of Microsoft Office suites

Windows Server 2008 & 2012 administration

Troubleshooting network issues

Administration of AD, Sharepoint, Group policy

Exposure to Cisco products

Experience with MAC products

Knowledge of Azure Cloud Platform

Job description

On-site IT Engineer

On-site IT Engineer required by a high calibre IT Managed Service Provider (MSP), based in London.

This business, which operates as an IT Supplier to organisations in various industries (Accountancy, Law Firms, Property Management etc.), is expanding and offers the chance for significant career progression, along with excellent training opportunities.

The role will require that you provide a high level of IT support for several prestigious clients of the business on client sites.

You'll have solid experience as an On-site Engineer / Field engineer and will have a good level of competency in the following:

Duties & Accountabilities:

• To provide 1st-3rd line support to a portfolio of prestigious clients
• Monitor systems and identify performance issues proactively
• Work within strict SLA timeframes and manage escalation of incidents within defined timelines
• Identify problem trends and implement changes as required
• Identify, design and plan to ensure continued service availability and ensure all changes are carried
• Work with other functions within the business to help identify issues and requirements with a view to continued service improvement
• Visit client sites frequently as required.

Technology Requirements:

• Experience working on an ITIL based Service Desk
• Excellent troubleshooting skills of standard Microsoft Office suites
• Windows Server 2008 & 2012 administration experience.
• Experience troubleshooting network issues (DNS, DHCP, NAT, Subnetting)
• Working knowledge and administration of AD, Sharepoint, Group policy, Exchange, scripting and remote tools
• Any exposure to Cisco products would be extremely beneficial
• Experience working with MAC products would be beneficial
• Knowledge of Azure Cloud Platform advantageous

This is a fantastic opportunity with a small, but very well regarded MSP in London and if you think this role might suit you then apply for this position as soon as possible - it's an urgent requirement.

Up to 40k, depending on experience.

Hybrid - 3 days in the office/client site, could vary depending on requirements.