Onsite Hardware Break/Fix Engineer (L2) – Birmingham

Global Technology Solutions Ltd; Birmingham; Remote; GBP 100,000 - 125,000; Full time

Job summary

A technology solutions company is seeking an experienced L2 Break / Fix Engineer to provide onsite hardware support in Birmingham. Responsibilities include diagnosing, repairing, and rebuilding HP and Lenovo devices, performing component swaps, and delivering professional customer service. This field-based role offers a day rate of £210 inside IR35 with additional mileage expenses. The ideal candidate should have familiarity with device repair and a strong customer service orientation.

Responsibilities

• Attend customer sites to perform laptop and desktop break / fix activities.
• Conduct hardware diagnostics, component swaps, repairs, and full reassembly.
• Work to vendor guidelines for HP and Lenovo hardware.
• Use a mobile service app to manage, update, and close tickets.
• Check in / out parts and return unused components daily.
• Perform tasks such as BIOS updates and device branding as required.
• Maintain safe working practices and elevate issues through the appropriate support channels.
• Deliver professional onsite customer service.

Job description

A technology solutions company is seeking an experienced L2 Break / Fix Engineer to provide onsite hardware support in Birmingham. Responsibilities include diagnosing, repairing, and rebuilding HP and Lenovo devices, performing component swaps, and delivering professional customer service. This field-based role offers a day rate of £210 inside IR35 with additional mileage expenses. The ideal candidate should have familiarity with device repair and a strong customer service orientation.