Onsite Field Engineer

Ocu Group; Ledston; On-site; GBP 32,000 - 52,000; Full time

Job summary

OCU Group in the United Kingdom seeks a proactive Service Desk Engineer to provide on-site and regional IT support across multiple sites. You will act as a key escalation point between the remote Service Desk and central Digital Technology teams, diagnosing complex incidents and driving permanent resolutions.

Working autonomously, you will manage incident response, support identity and access management, and maintain documentation while travelling to regional sites to assist end users.

Qualifications

• Experience in a second-line or advanced IT support role within a multi-site or enterprise environment.
• Proven ability to independently diagnose and resolve complex technical issues.
• Strong knowledge of Microsoft 365, Windows, macOS and enterprise applications.
• Experience supporting identity and access management, including user lifecycle management, permissions and multi-factor authentication.
• Hands-on experience supporting workplace technologies such as printers, meeting room systems and shared devices.
• Strong organisational skills with the ability to manage workload, travel and competing priorities effectively.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Experience maintaining high-quality technical documentation and asset records.
• Experience with problem management, root cause analysis and service improvement initiatives.
• Exposure to major incident management and technical investigations.
• Knowledge of endpoint management and monitoring tools such as Intune, JAMF or similar platforms.
• Familiarity with PowerShell, automation or scripting technologies.
• Experience working with third-party suppliers and vendor escalations.
• Understanding of asset, configuration and change management processes.
• Knowledge of service management best practices within an ITIL-aligned environment.

Responsibilities

• Provide second-line, on-site support for incidents and service requests that cannot be resolved remotely.
• Take ownership of complex technical issues through to permanent resolution.
• Troubleshoot and support end-user devices, workplace technology, applications, identity and access management, connectivity and peripherals.
• Travel across regional sites to carry out fault diagnosis, equipment deployment, replacement and setup activities.
• Act as a technical escalation point for Service Desk teams, offering guidance and expertise.
• Support major incident response activities and contribute to post-incident reviews.
• Identify recurring issues and drive problem management and continuous improvement initiatives.
• Maintain accurate technical documentation, asset records and knowledge articles.
• Collaborate closely with Digital Technology teams and third-party suppliers to ensure service stability and performance.

Skills

Second-line support

On-site support

Microsoft 365

Windows

macOS

Identity access

IAM

Intune

JAMF

PowerShell

Vendor escalation

Tools

Intune

JAMF

PowerShell

Automation scripting

Job description

Description

We are seeking a proactive and customer-focused Service Desk Engineer to provide hands‑on technical support across multiple sites within a defined regional area. Acting as a key escalation point between the remote Service Desk and central Digital Technology teams, you will take ownership of complex technical issues that require on‑site investigation, resolution and support. Working autonomously, you will diagnose and resolve a wide range of IT incidents, support major incidents, and ensure users receive a reliable and responsive service. This is an ideal opportunity for an experienced IT support professional who enjoys solving complex technical problems, building relationships with stakeholders, and making a visible impact across a dynamic multi‑site business.

Key Responsibilities

• Provide second‑line, on‑site support for incidents and service requests that cannot be resolved remotely.
• Take ownership of complex technical issues through to permanent resolution.
• Troubleshoot and support end‑user devices, workplace technology, applications, identity and access management, connectivity and peripherals.
• Travel across regional sites to carry out fault diagnosis, equipment deployment, replacement and setup activities.
• Act as a technical escalation point for Service Desk teams, offering guidance and expertise.
• Support major incident response activities and contribute to post‑incident reviews.
• Identify recurring issues and drive problem management and continuous improvement initiatives.
• Maintain accurate technical documentation, asset records and knowledge articles.
• Collaborate closely with Digital Technology teams and third‑party suppliers to ensure service stability and performance.

Skills, Knowledge & Expertise

• Experience in a second‑line or advanced IT support role within a multi‑site or enterprise environment.
• Proven ability to independently diagnose and resolve complex technical issues.
• Strong knowledge of Microsoft 365, Windows, macOS, endpoint devices and enterprise applications.
• Experience supporting identity and access management, including user lifecycle management, permissions and multi‑factor authentication.
• Hands‑on experience supporting workplace technologies such as printers, meeting room systems and shared devices.
• Strong organisational skills with the ability to manage workload, travel and competing priorities effectively.
• Excellent communication skills with the ability to explain technical concepts to non‑technical users.
• Experience maintaining high‑quality technical documentation and asset records.
• Experience with problem management, root cause analysis and service improvement initiatives.
• Exposure to major incident management and technical investigations.
• Knowledge of endpoint management and monitoring tools such as Intune, JAMF or similar platforms.
• Familiarity with PowerShell, automation or scripting technologies.
• Experience working with third‑party suppliers and vendor escalations.
• Understanding of asset, configuration and change management processes.
• Knowledge of service management best practices within an ITIL‑aligned environment.

To ensure that everyone has a fair opportunity to join our team, please inform us if you require any reasonable adjustments to our recruitment and interview process is, by emailing [e-mail].

At OCU Group, we don’t just deliver infrastructure - we help power modern life.

As one of the UK’s fastest‑growing utility and infrastructure businesses, we deliver complex, nationally critical projects across power, energy transition, water, telecoms, and digital infrastructure. Over the last five years, OCU has grown five‑fold to a £1.1bn organisation, expanding both organically and through strategic acquisitions across the UK, Australia, New Zealand and India. Our growth is driven by ambitious people, operational excellence, and a commitment to doing things properly. We work on projects that genuinely matter by supporting the UK’s energy transition, strengthening essential infrastructure, and helping build more sustainable communities for the future. Whether you’re an experienced professional looking to take ownership of major projects and influence delivery at scale, or someone starting your career through an apprenticeship, graduate programme, or placement route, OCU offers real opportunity to grow, develop, and make an impact. We are building a business where high performance, collaboration, innovation, and accountability sit at the centre of our culture. Our people are trusted to lead, encouraged to challenge thinking, and supported to continuously develop their skills and careers. At OCU, you won’t just join a growing business, you’ll help shape it.

Our Culture & Values At OCU, our values are at the heart of everything we do. We care about safety, lead with integrity, strive to be better every day, make a positive impact, and deliver to grow, together, as One Company United.

Our Commitment to Inclusion At OCU Group, we believe diversity, inclusion, and belonging are fundamental to building stronger teams, better ideas, and a more successful business. We welcome applications from people of all backgrounds and are committed to creating an environment where everyone feels valued and supported.

As part of our commitment to fairness and equality, candidates may be asked to complete an equal opportunities monitoring form during the recruitment process. This information is used for monitoring purposes only and plays no part in hiring decisions.

We are proud to be a Disability Confident employer and are committed to offering interviews to candidates with disabilities or long‑term health conditions who meet the essential criteria for the role.