Onsite Desktop Support Engineer - SC Cleared and Travel

Stackstudio Digital Ltd.; Woodbridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A digital solutions company is seeking a Desktop Support Engineer to provide technical support in Leiston, UK. The role involves troubleshooting issues related to various IT systems and ensuring smooth operations. Candidates must hold SC clearance, be willing to work onsite, and possess strong problem-solving skills. Competitive working hours and a collaborative environment are provided. A full UK Driving License is required for site travel.

Qualifications

• SC Clearance is mandatory.
• Proven ability to work well with both technical and non-technical staff.
• Self-motivated and willing to learn.

Responsibilities

• Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones.
• Managing incident queues.
• Help in creating technical project documentation, reports, and manuals.

Skills

Experience troubleshooting issues on Windows 10 operating systems

Knowledge in installing and configuring Starlink satellite network devices

Experience in configuring iPhone / iPad

Creating or deleting IDs for Joiner / Leaver / Mover on Azure portal

Knowledge in creating new Microsoft Teams groups via Teams admin portal

L1 support knowledge of Applications and SharePoint

Effective communication skills

Customer service experience

Education

ITIL certification or process knowledge

Tools

Starlink satellite network devices

Microsoft Teams

Job description

A digital solutions company is seeking a Desktop Support Engineer to provide technical support in Leiston, UK. The role involves troubleshooting issues related to various IT systems and ensuring smooth operations. Candidates must hold SC clearance, be willing to work onsite, and possess strong problem-solving skills. Competitive working hours and a collaborative environment are provided. A full UK Driving License is required for site travel.