Onsite Deskside Support Engineer - London

DXC Technology; Cowbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology services company is seeking a customer-focused Deskside Support Engineer in Cowbridge, UK. The role involves providing on-site support for various IT devices while ensuring exceptional user experiences. Ideal candidates will have a strong knowledge of Windows operating systems and proficiency in Microsoft 365. The company offers competitive compensation and a comprehensive benefits package.

Benefits

Competitive compensation

Pension scheme

Comprehensive benefits package

Gym membership

Discounts on technology and groceries

Qualifications

• Passion for solving IT challenges and delivering exceptional user experiences.
• Ability to work independently and as part of a team.
• Comfortable working alongside third-party vendors.

Responsibilities

• Provide on-site support for desktops, laptops, printers, mobile devices.
• Deliver high-quality customer service to all users.
• Troubleshoot hardware and software issues.

Skills

Strong knowledge of Microsoft Windows operating systems

Proficiency with Microsoft 365 applications

Experience with Windows imaging techniques

Familiarity with Active Directory

Excellent interpersonal and communication skills

Experience with ticket management systems

Tools

Remote desktop tools

Ticketing systems

Job description

Job Description

We are seeking a customer-focused and enthusiastic Deskside Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key.

Location

London Paddington Office

You’ll be part of a collaborative IT support team, providing hands‑on technical assistance across a range of devices and platforms. If you enjoy working directly with users, thrive in a dynamic environment, and have a solid foundation in desktop support.

Key Responsibilities

• Provide on‑site support for desktops, laptops, printers, mobile devices, and peripherals.
• Deliver high‑quality customer service to all users, including VIPs, with confidence and professionalism.
• Troubleshoot hardware and software issues across Windows platforms.
• Build and deploy PCs, patch network points, and resolve printer and connectivity issues.
• Maintain and update site‑specific documentation and knowledgebase articles.
• Collaborate effectively with internal support teams and third‑party vendors.
• Manage incidents, IMACs (Install, Move, Add, Change), and project‑related tasks.
• Use remote support tools and ticketing systems to track and resolve issues.

Essential Skills & Qualifications

• Strong knowledge of Microsoft Windows operating systems (current and legacy).
• Proficiency with Microsoft 365 applications (Word, Excel, Outlook, OneDrive, Intune, etc.).
• Experience with Windows imaging techniques (network and local).
• Familiarity with Active Directory and Azure Active Directory.
• Skilled in desktop and printer configuration and troubleshooting.
• Excellent interpersonal and communication skills—both written and verbal.
• Ability to work independently and as part of a team.
• Experience with ticket management systems and remote desktop tools.
• Comfortable working alongside third‑party vendors and service providers.
• Flexible and organized with strong time management skills.

What We Will Do For You

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events etc)

Still reading? We’d love to hear from you — apply today.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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