Onsite Customer Success & Support Pro

-; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in industrial solutions is seeking a dedicated Customer Support Specialist to enhance customer satisfaction. The role involves addressing inquiries, resolving issues, and collaborating with various internal teams. Candidates should have a solid background in customer service, excellent communication skills, and proficiency with CRM software. This position offers various benefits and opportunities for professional growth within the company. Join a dynamic team where your contributions can make a meaningful impact.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Flexible benefits scheme

Internal mobility opportunities

Employee Assistance Programme

Generous employee referral scheme

Qualifications

• Proven customer service record in customer-facing roles.
• Experience with CRM tools relevant to role.
• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced environment.

Responsibilities

• Resolve customer issues by collaborating with internal teams.
• Act as the primary point of contact for customer inquiries.
• Keep accurate records of customer interactions in the CRM system.
• Address and resolve complaints in a timely manner.

Skills

Customer service experience

CRM software knowledge

Verbal and written communication skills

Knowledge of Microsoft Office

Multitasking and prioritization

Empathetic attitude

Tools

CRM software

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A global leader in industrial solutions is seeking a dedicated Customer Support Specialist to enhance customer satisfaction. The role involves addressing inquiries, resolving issues, and collaborating with various internal teams. Candidates should have a solid background in customer service, excellent communication skills, and proficiency with CRM software. This position offers various benefits and opportunities for professional growth within the company. Join a dynamic team where your contributions can make a meaningful impact.