Onsite Customer Service & Sales Team Lead (Manufacturing)

Kairos Recruitment; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A manufacturing business in Staffordshire is seeking an experienced Customer Service / Sales Team Leader to oversee the day-to-day operations of a busy team. The successful candidate will have a strong background in leading customer service teams within the manufacturing sector, with a focus on delivering exceptional customer experiences. This full-time role offers various benefits including profit sharing and a company pension.

Benefits

Profit sharing

Company pension

Additional leave

Company events

Free parking

Sick pay

Discounted or free food

Free flu jabs

Qualifications

• Proven experience leading customer service or internal sales teams in a manufacturing environment.
• Minimum four years of team management experience.
• B2B experience of at least five years.

Responsibilities

• Lead and support a team of around 12 customer service and sales support staff.
• Ensure accurate order processing and excellent customer communication.
• Monitor team performance and provide regular coaching.

Skills

Strong leadership skills

Excellent interpersonal and communication skills

Confident analysing KPIs and performance metrics

Strong IT skills including CRM systems and MS Office

Commercial awareness

Job description

A manufacturing business in Staffordshire is seeking an experienced Customer Service / Sales Team Leader to oversee the day-to-day operations of a busy team. The successful candidate will have a strong background in leading customer service teams within the manufacturing sector, with a focus on delivering exceptional customer experiences. This full-time role offers various benefits including profit sharing and a company pension.