Onsite Customer Service Advisor

CitySprint; City Of London; On-site; GBP 29,000; Full time

Job summary

A leading courier service provider is seeking an Onsite Customer Service Advisor to work directly with clients in London. The role involves providing exceptional customer service by managing bookings and resolving inquiries at the first point of contact. The ideal candidate should possess excellent communication skills, problem-solving abilities, and experience in a fast-paced environment. Join a company committed to growth and employee support through various benefits. Competitive salary of £28,967.52 and a fixed-term contract for 12 months.

Benefits

Impressive holiday allowance

Additional day off for your birthday

Death in Service allowance

Enhanced Maternity and Paternity leave

Access to health and wellness program

High-street discounts

Ride to work scheme

Qualifications

• Strong problem-solving abilities and attention to detail.
• Flexible, self-motivated, and able to work with minimum supervision.
• Experience working in a fast-paced environment.

Responsibilities

• Dealing with all incoming courier calls and control requirements efficiently.
• Resolving customer queries by communicating effectively with other departments.
• Delivering a high level of customer service and representing company values.

Skills

Excellent communication skills

Confident phone manner

Strong problem-solving abilities

Attention to detail

MS Office proficiency

Ability to work autonomously

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Overview

Onsite Customer Service Advisor | London | Fixed Term Contract for 12 months

Salary: £28,967.52

Location: Associated News Northcliffe House 9 Derry Street London

Shifts: Monday to Friday, 8 am to 5 pm

Benefits

• An impressive holiday allowance that rises in line with your years of service.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
• Look after your wellbeing with access to a health and wellness program.
• Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Our ride to work scheme means you can keep fit while saving money – what’s not to like?

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Role purpose

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day.

This is where YOU come in!

About the role

CitySprint has an exciting opportunity for an Onsite Customer Service Advisor in the client location.

You will be working alongside our customer at their place of work, you will provide excellent customer service to customers wishing to place bookings; to resolve queries at the first point of contact and to ensure that customers receive a prompt and courteous service.

Responsibilities

• Confidently dealing with all incoming courier calls, internal calls and control requirements quickly, courteously and efficiently at all times.
• Be able to resolve and direct customer, courier, and control queries by effectively communicating with other departments.
• Representing CitySprint as a best in class supplier.
• Delivering a high level of customer service whilst demonstrating CitySprint’s core values.

Qualifications

• Excellent communication skills, both verbal and written.
• Confident phone manner.
• Strong problem-solving abilities and attention to detail.
• MS Office - including Excel, Word & PowerPoint.
• Flexible, self-motivated and able to work with minimum supervision.
• Experience working in a fast-paced environment.
• Ability to work autonomously where required.
• Adapts positively to change.
• Ability to reprioritise tasks / workload in line with changing business needs.

If this Onsite Customer Service Advisor role sounds like you, we really want to hear from you!

Additional information

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.