Onsite Cisco Telephony & Videoconferencing Engineer (SC)

Whitehall Resources; Stevenage; On-site; GBP 101,000 - 138,000; Full time

Job summary

Whitehall Resources is seeking an experienced Cisco Telephony & Videoconferencing Engineer to work with a key client in Stevenage. The role is 100% onsite and requires ACTIVE SC Clearance and IR35 compliance.

You will lead Cisco Telephony and Videoconferencing projects, assist L1–L2 support, manage major incidents, update HLD/LLD documentation, and ensure knowledge transfer to technicians.

Qualifications

• 5+ years of experience in Cisco Telephony and video conferencing environments.
• Active SC clearance required for UK client engagement.
• Role is 100% onsite in Stevenage and falls inside IR35.

Responsibilities

• Participate, lead and implement Cisco Telephony & Videoconferencing projects.
• Occasionally assist L1 & L2 operations; focus on complex incident resolution.
• Major incident management from qualification to RCA and knowledge transfer.
• Update technical documentation (HLD & LLD) and procedures.
• Perform hardware and configuration tests.

Skills

Cisco Telephony

Video Conferencing

CUCM & Unity

SIP/H.323

VMware v7/8

Endpoints & TMS

Networking & Security

English Proficiency

Tools

Kurmi

Telisca

Real Time Monitoring

Prognosis

PeterConnects

Job description

Whitehall Resources is seeking an experienced Cisco Telephony & Videoconferencing Engineer to work with a key client in Stevenage. The role is 100% onsite and requires ACTIVE SC Clearance and IR35 compliance.

You will lead Cisco Telephony and Videoconferencing projects, assist L1–L2 support, manage major incidents, update HLD/LLD documentation, and ensure knowledge transfer to technicians.