Onsite AV Team Lead – Central London

Rafferty Resourcing; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading AV solutions provider in Central London is seeking an AV Team Lead to oversee the delivery of high-quality onsite audiovisual support. The ideal candidate should have strong technical expertise in AV systems and experience supervising a small team in a corporate setting. Responsibilities include managing daily operations, mentoring technicians, and acting as the primary client contact. This role demands excellent communication skills and the ability to work under pressure while maintaining high service standards.

Qualifications

• Strong understanding of AV & VC systems and excellent customer service skills are essential for this role.
• Experience in leading a team and managing technical operations in a corporate environment is necessary.
• Comfortable working under pressure while managing multiple priorities.

Responsibilities

• Lead, mentor, and support a team of onsite AV technicians.
• Manage daily operations to ensure full coverage across rotating shifts.
• Act as the primary onsite contact for all AV services requests and escalations.
• Ensure service delivery aligns with SLAs, KPIs, and client expectations.

Skills

Strong technical expertise across AV & VC systems

Proven experience supervising or leading a small AV team

Excellent communication and customer service skills

Strong organisational ability

Comfortable working under pressure

Education

AVIXA CTS / CTS-I certification

Tools

Teams Rooms

Yealink

Poly

Crestron

QSC

Job description

A leading AV solutions provider in Central London is seeking an AV Team Lead to oversee the delivery of high-quality onsite audiovisual support. The ideal candidate should have strong technical expertise in AV systems and experience supervising a small team in a corporate setting. Responsibilities include managing daily operations, mentoring technicians, and acting as the primary client contact. This role demands excellent communication skills and the ability to work under pressure while maintaining high service standards.