Online Trading & Customer Experience Manager

Sainsbury's Supermarkets Ltd; Hoddesdon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading grocery retailer is seeking an Online Manager to oversee online picking and delivery operations at their Hoddesdon store. The successful candidate will lead a large team, ensuring seamless service and coaching members to deliver outstanding customer experiences. This role demands strong operational leadership, previous line management experience, and a commitment to achieving KPIs. Benefits include a competitive salary, staff discounts, and a supportive work environment.

Benefits

10-15% staff discount

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension matching

Wellbeing support

Cycle to Work scheme

Gym membership discounts

Qualifications

• Experience in a fast-paced operational environment with line management responsibilities.
• Ability to manage KPIs and deliver exceptional customer service.
• Experience in employee relations management.

Responsibilities

• Plan and oversee online picking and delivery operations.
• Coach and engage team members to ensure customer satisfaction.
• Collaborate with other managers for store success.

Skills

Line management experience

Customer service

KPI delivery

Performance management

Operational leadership

Team motivation

Job description

A leading grocery retailer is seeking an Online Manager to oversee online picking and delivery operations at their Hoddesdon store. The successful candidate will lead a large team, ensuring seamless service and coaching members to deliver outstanding customer experiences. This role demands strong operational leadership, previous line management experience, and a commitment to achieving KPIs. Benefits include a competitive salary, staff discounts, and a supportive work environment.