Online Trade Manager – E-commerce

Waitrose & Partners; Bracknell; Hybrid; GBP 53,000 - 87,000; Full time

Job summary

A leading UK grocery retailer is looking for an analytical professional to drive online trade performance. The role includes responsibilities in sales forecasting, campaign planning, and using complex data sets. Ideal candidates will have extensive experience in retail and tools like Tableau or Google Analytics. This hybrid position allows flexible home working, making it an attractive opportunity for skilled candidates.

Qualifications

• Experience in trade or marketing planning is essential.
• Must have experience handling complex data sets.
• Strong analytical skills are required for this role.

Responsibilities

• Drive online sales forecasts and financial planning.
• Work cross-functionally to deliver priorities.
• Review online performance against key KPIs.

Skills

Online experience within retail

Trade or marketing planning

Experience with complex data sets and reporting

Ability to generate innovative insights

Commercial and sales forecasting

Sound analytical and business insight skills

Highly numerate working with Excel/Sheets

Ability to influence across boundaries

Strong stakeholder management

Leadership and people development

Understanding of online customer journeys

Tools

Tableau

Google Analytics

Adobe Analytics

SQL

Job description

About the role

This role focuses on driving online trade performance through onsite analysis, promotional and onsite campaign planning, and strategic insight. Responsible for all online sales forecasts, you will drive the financial planning process, leading on forecasting methodologies, and ensuring annual and weekly sales forecasts are robust, well‑communicated and consider external influences and marketing channel activity. Using your commercial acumen and analytical skills you will set the trade plans and priorities which will be optimised for online customers, setting the direction for all online trade. Working cross‑functionally with Online Marketing, Fulfilment, Commercial teams, online Merchandising and Campaigns, you will deliver these priorities and drive incremental sales for the business through a test‑and‑learn mentality. You will review and communicate online performance against key KPIs, identifying performance issues and opportunities, and communicating them to the wider team to respond to. With an omni mindset, you will understand the nuances between performance across all marketing channels and stores. You are a commercially astute and highly analytical individual, comfortable accessing complex data sets from multiple systems, analysing them, and providing recommendations along with external benchmarks to inform trade planning, campaigns, events and propositions.

• Salary: £53,000.00 – £87,000.00

• Contract type: Permanent

• Working pattern/flexible working: Hybrid – two days in the office with flexible home working as needed.

• Location: Hybrid – home location is Bracknell.

Essential skills/experience you'll need

• Online experience within retail
• Trade or marketing planning
• Experience with complex data sets and reporting, Tableau, Google Analytics or Adobe Analytics
• Ability to generate innovative insights from analysis and translate them into actionable plans
• Commercial and sales forecasting and P&L ownership
• Sound analytical and business insight skills
• Highly numerate working with Excel/Sheets
• Ability to influence across boundaries
• Strong stakeholder management skills including senior leadership
• Leadership and people development
• Understanding of online customer journeys and marketing

Desirable skills/experience you may have

• Grocery retail experience
• SQL

About The Partnership

We're the largest employee‑owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees – we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can thrive. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some of our roles are subject to pre‑employment vetting, which may include DBS checks for successful candidates. If required, you will be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.