Online Operations Lead: Customer Experience & Delivery

Sainsbury's; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket in Greater London is seeking an Online Manager to oversee the online picking and delivery team. The successful candidate will manage a large team, ensuring high standards of customer service and operational efficiency. Key responsibilities include coaching staff, meeting KPIs, and collaborating with store managers. We offer competitive pay based on experience, along with numerous benefits such as pension matching, employee discounts, and wellbeing support.

Benefits

10-15% discount on shopping

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Employee share scheme

Wellbeing support

Cycle to Work scheme

Qualifications

• Previous line management experience in a fast-paced environment.
• Strong background in delivering brilliant customer service.
• Proven track record in operational leadership and performance management.

Responsibilities

• Plan and manage the online picking and delivery team.
• Ensure a seamless shopping experience for customers.
• Coach and lead a large team of shoppers and drivers.

Skills

Leadership

Customer service

Operational management

Performance management

Job description

A leading UK supermarket in Greater London is seeking an Online Manager to oversee the online picking and delivery team. The successful candidate will manage a large team, ensuring high standards of customer service and operational efficiency. Key responsibilities include coaching staff, meeting KPIs, and collaborating with store managers. We offer competitive pay based on experience, along with numerous benefits such as pension matching, employee discounts, and wellbeing support.