Online Manager

Asda Stores Ltd.; Wakefield; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading supermarket chain is seeking an Online Manager in Wakefield to lead the online shopping operations ensuring a fast and accurate service for customers. Responsibilities include managing logistics, overseeing teams involved in picking and dispatching orders, and using data for performance improvements. Ideal candidates will have experience in retail or logistics management, strong organizational skills, and a tech-savvy approach to problem-solving. Competitive benefits include employee discounts, bonuses, and wellness support.

Benefits

Colleague discount: 15% off shopping

Discretionary company bonus scheme

Enhanced electric car scheme

Free eye test

Discounted services on various Asda offerings

Flexible pay options

Company pension

24/7 virtual GP and support services

Parental leave policies

Colleague recognition programme

Special offers across various services

Qualifications

• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Responsibilities

• Lead the store's online shopping operation ensuring fast, accurate, and friendly service.
• Oversee picking, packing, and dispatching of online orders.
• Manage a team of personal shoppers and delivery drivers.
• Use data to manage volume, improve efficiency, and respond to customer feedback.

Skills

Customer-focused

Operationally strong

Tech-savvy

Leadership

Detail-oriented

Adaptable

Job description

Online Manager (Asda)

At Asda, we want you to find your everything. As our Online Manager, you'll lead the store's online shopping operation-ensuring customers receive a fast, accurate, and friendly service whether they choose home delivery or click & collect. You'll oversee the picking, packing, and dispatching of online orders, making sure every item meets our quality standards, and every delivery is on time. You'll manage a team of personal shoppers and delivery drivers, ensuring they're motivated, well‑organised, and focused on delivering a brilliant customer experience. You'll also use data and insight to manage volume, improve efficiency, and respond to customer feedback.

What makes a brilliant Online Manager

• Customer-focused: You understand the importance of convenience and reliability in online shopping and deliver it consistently.
• Operationally strong: You're confident managing logistics, order fulfilment, and delivery schedules in a fast‑paced environment.
• Tech‑savvy: You're comfortable using systems and data to track performance, manage capacity, and solve problems.
• Leadership: You lead by example, support your team, and create a culture of accountability and service excellence.
• Detail‑oriented: You ensure accuracy, freshness, and quality in every order.
• Adaptable: You thrive in a dynamic environment and can flex to meet changing customer demand.

What you'll bring

• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Benefits

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
• Discretionary company bonus scheme.
• Access to an enhanced electric car scheme.
• Free eye test for you and your nominated user.
• Discounted rates and special offers on Asda services such as mobile, pharmacy, opticians, personal loan, pet insurance, travel insurance, travel money, tyres, breakdown cover.
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension.
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support.
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme.
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.