Online Manager

Asda Stores Ltd; Kirkcaldy; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Colleague discount

Discretionary bonus scheme

Pension

Wellbeing support

Discounts on Asda services

Flexible pay access

Job summary

Asda Kirkcaldy is seeking an Online Manager to oversee the in-store online operation, engage the team, ensure on-road vans, and keep customers happy. You will validate picker and driver resources through rota planning, driving picking accuracy and service quality.

You will lead a culture of ownership, coach staff, and drive improvements in availability and customer satisfaction with a data-driven approach.

Qualifications

• Experience leading teams in online retail operations.
• Proven ability to plan rotas and improve picking accuracy.
• Strong customer service focus with pride and heart.
• Flexible to work a range of shifts, including weekends and evenings.

Responsibilities

• Manage day-to-day online in-store operations and team engagement.
• Lead rota planning to ensure vans, pickers, and drivers are deployed effectively.
• Drive improvements in availability, picking rate, and shrink reduction.
• Coach and develop staff to foster a culture of selling with personality and care.

Skills

Team leadership

Online retail knowledge

Operational planning

Customer service excellence

Data-driven decision making

Flexibility with shifts

Job description

Job Title Online Manager

Location Kirkcaldy

Employment Type Full time

Contract Type Permanent

Shift Pattern Work Shift: Days

Hours per Week 45

Salary Competitive salary plus benefits

Category Store Management

Closing Date 20 August 2026

At Asda, we want you to find your everything as an Online Manager, you’ll play a vital role in the day-to-day running of our Online operation in store by keeping our team engaged, vans on the road and customers happy. You will be responsible of the online shrink agenda with structured process and data lead decisions and validating picker and driver resource for the store through effective rota planning making sure the team is driving picking accuracy to guarantee consistency on the online operation.

What qualities you’ll need:

• Drive strategy into action: Planning and executing all trading activity on the shopfloor, delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride.
• Results-focused: Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge on Online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and great customer service.
• Flexibility to work a range of shifts, including weekends and evenings.

Are you ready to take the next step and be the guiding force behind one of our Superstores/centres?

Everything you'll love Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

Asda is Reimagining Retail It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we're creating new roles all the time! So take the time to look around. Once you’ve had the chance to explore our current open positions.