Online manager

Asda Stores Ltd; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking an Online Manager to lead their store's online shopping operations in Ipswich. This role involves ensuring excellent customer service for home delivery and click & collect. The ideal candidate will manage logistics, oversee team performance, and use data to enhance efficiency. This position offers a competitive salary and comprehensive benefits including discounts and a company pension.

Benefits

15% colleague discount

Discretionary company bonus scheme

Access to an enhanced electric car scheme

Free eye test for you and your nominated user

Wellbeing support including virtual GP

Excellent parental leave policies

Colleague recognition programme

Qualifications

• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Responsibilities

• Lead the store's online shopping operation ensuring customer service excellence.
• Oversee the picking, packing, and dispatching of online orders.
• Manage a team of personal shoppers and delivery drivers.
• Use data and insight to manage volume and improve efficiency.

Skills

Customer-focused

Operationally strong

Tech-savvy

Leadership

Detail-oriented

Adaptable

Job description

Job Title

Online manager

Location

Ipswich

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift : Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

11 December 2025At Asda, we want you to . As our Online Manager , you’ll lead the store’s online shopping operation—ensuring customers receive a fast, accurate, and friendly service whether they choose home delivery or click & collect. You’ll oversee the picking, packing, and dispatching of online orders, making sure every item meets our quality standards, and every delivery is on time. You’ll manage a team of personal shoppers and delivery drivers, ensuring they’re motivated, well-organised, and focused on delivering a brilliant customer experience. You’ll also use data and insight to manage volume, improve efficiency, and respond to customer feedback.

What makes a brilliant Online Manager

• Customer-focused : You understand the importance of convenience and reliability in online shopping and deliver it consistently.
• Operationally strong : You’re confident managing logistics, order fulfilment, and delivery schedules in a fast‑paced environment.
• Tech‑savvy : You’re comfortable using systems and data to track performance, manage capacity, and solve problems.
• Leadership : You lead by example, support your team, and create a culture of accountability and service excellence.
• Detail‑oriented : You ensure accuracy, freshness, and quality in every order.
• Adaptable : You thrive in a dynamic environment and can flex to meet changing customer demand.
• What you’ll bring :
• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Everything you’ll love

Alongside a competitive salary, you’ll get lots of other great benefits too, including :

Colleague discount : 15% off your shopping at Asda from day 1 for you and a nominated user

Discretionary company bonus scheme

Access to an enhanced electric car scheme

Free eye test for you and your nominated user

Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover

Stream : access to flexible pay, income tracker, financial coaching, exclusive savings account and much more

Company pension

Wellbeing : including 24 / 7 virtual GP, 24 / 7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support

Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

Colleague recognition programme

Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas