Online Manager

Morrisons; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets and 5

Additional 10% discount card for a fan

Leadership School

Subsidised in-store cafe or shop floor

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits incl.

MyPerks discounts at high street shops

Payroll charity donations

Family-friendly policies including 26w

Job summary

Morrisons is seeking an Online Manager in Greater London to lead a flexible, engaged team responsible for picking, packing and delivering with care to customers’ doors. You will report directly to the Store Manager, bringing a practical, sleeves‑rolled‑up approach to drive order accuracy and motivate staff through every shift.

You’ll ensure customer service excellence, manage scheduling and performance, and collaborate with store colleagues to maintain high standards across the online operation.

Responsibilities

• Put customers first: Inspire your team to deliver exceptional service, taking time to review customer feedback, track pick accuracy, and ensure orders are ready on time.
• Lead and develop your team: Take ownership of department scheduling, training, and performance, giving your colleagues the confidence and flexibility to work effectively across different areas.
• Drive performance and standards: Work alongside other store managers to build a supportive, high‑performing environment where everyone works with a clear purpose to hit department targets.
• Keep operations on track: Plan resources thoroughly, manage daily routines efficiently, and build strong working relationships with other operating departments across the store.

Job description

More About The Role

Our Online operations play a huge part in bringing the best of Morrisons directly to our customers' doorsteps. As an Online Manager, you’ll lead a flexible, engaged team to pick, pack, and deliver with care, making sure every home delivery meets the high standards our shoppers expect.

More About The Role

Our Online operations play a huge part in bringing the best of Morrisons directly to our customers' doorsteps. As an Online Manager, you’ll lead a flexible, engaged team to pick, pack and deliver with care, making sure every home delivery meets the high standards our shoppers expect. Reporting directly to the Store Manager, you’ll bring a "sleeves rolled up" approach to managing your department, driving order accuracy, and keeping your team supported and motivated through every shift.

In this role, you’ll be on hand to:

• Put customers first: Inspire your team to deliver exceptional service, taking time to review customer feedback, track pick accuracy, and ensure orders are ready on time.
• Lead and develop your team: Take ownership of department scheduling, training, and performance, giving your colleagues the confidence and flexibility to work effectively across different areas.
• Drive performance and standards: Work alongside other store managers to build a supportive, high‑performing environment where everyone works with a clear purpose to hit department targets.
• Keep operations on track: Plan resources thoroughly, manage daily routines efficiently, and build strong working relationships with other operating departments across the store.

More about our perks

We value your hard work and commitment, and in return, we provide:

• Generous holiday entitlement
• Discretionary bonus scheme
• 15% discount in our supermarkets and convenience stores from the day you join us
• Additional 10% discount card for a friend or family member
• Genuine career progression and development opportunities - read more about our Leadership School here
• Subsidised in-store cafe or shop floor ranges
• Free parking
• Competitive pension and life assurance
• Healthcare / Wellbeing benefits including Aviva Digital GP
• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
• Optional payroll charity donations
• A range of family‑friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

We're looking for leaders who care about great customer service and want to play an essential part in bringing Morrisons straight to our customers' doors. You'll bring a supportive management style that keeps standards high and brings out the best in those around you.

You’ll be the kind of person who:

• Leads and steps up with confidence: Confidently steps in as Manager in Charge, running shifts smoothly, driving pick accuracy, and keeping essential food safety and delivery standards spot‑on.
• Builds strong, supportive teams: Communicates naturally, shares knowledge, and handles sensitive situations calmly to find positive solutions for colleagues and line managers alike.
• Listens and adapts: Active listener who acts on customer and colleague feedback to improve order delivery, staying open and flexible to new ways of working.
• Keeps a firm grip on the basics: Takes a practical approach to managing department budgets, keeping a close eye on shrink, waste, and resources to protect store profitability.