Online Fulfilment Team Member - 40hrs per week - Fixed Term Contract

Bird & Blend Tea Co.; Worthing; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Best Places To Work 2024

Pension

Holiday allowance

Birthday off

Life Insurance

Health plan

Volunteer days

Dog-friendly office

Flexible working

Bike to Work

EV schemes

Job summary

Bird & Blend Tea Co. is seeking an Online Fulfilment Team Member for a fixed term, 40 hours per week at The Nest in Worthing. The role involves picking, packing, and shipping orders, with occasional cross-departmental duties. Training provided; reliability and high standards are essential.

Shifts run Tue–Sat, with early starts to late evenings. The position includes a comprehensive benefits package and the chance to be part of a growing, award-winning tea company.

Qualifications

• Experience in order picking and packing for e-commerce or retail environments.
• Ability to stay organised and maintain high standards in a busy fulfilment area.
• Good teamwork and communication to collaborate across departments.

Responsibilities

• Pick and pack online orders efficiently while delivering excellent customer experience.
• Organise packing stations, keep them stocked, tidy and ready for the next day.
• Assist across departments with stocking, prepping products for shipping and stocktaking.

Skills

Packaging

Order picking

Stock management

Attention to detail

Teamwork

Customer experience

Job description

Online Fulfilment Team Member - Fixed Term Contract

Reports To: Online Fulfilment Assistant Manager

Location: The Nest, Woods Way, Goring-by-Sea, BN12 4QY

Contract Type: Full Time, Fixed Term Contract

Hours per week: 40

Working Pattern: Tuesday, Wednesday, Thursday, Friday, & Saturday

Start date: 24th November 2026

End of Contract Date: 30th December 2026

Who are Bird & Blend Tea Co.?

Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea!

Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university.

Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike’s passion for over 10 years.

From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.

Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it’s why we are in business & what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it’s what we care about other than great tea that makes us magical.

You can read heaps more information about us and our mission here: https://www.birdandblendtea.com/pages/our-story

What’s the Role?

This role is about more than just picking orders, packing boxes and creating shipments as we really care about our customers and our people. Full training will be given for this role but possessing the following traits will all be essential: efficiency, competitiveness, organisation, cleanliness & very high standards.

We are looking for a team member to work 40 hours per week - Tuesday, Wednesday, Thursday, Friday & Saturday. Normal Operational hours are between 7am-10pm, Monday - Sunday, at our Back Ops site “The Nest” in Worthing. Weekend work is required for this role. Hours and shifts may vary from 7am-10pm.

Hybrid role although based in Fulfilment you may be required regularly to work in other areas of Operations such as the Warehouse or the Production department if demand is below forecast.

This fulfilment role requires standing and being on your feet for the duration of each shift.

Christmas Period: During the week commencing 21st December 2026, the business operates with reduced team members and some departments may close. Team members will be required to take annual leave during this period where requested. If insufficient annual leave has been accrued, any required time off will be unpaid.

What are the responsibilities?

• Pick and pack online orders efficiently whilst offering the highest level of personal customer experience as possible. We love making sure our customers have a great day!
• Up for the challenge of beating targets and smashing deadlines.
• Organising packing stations, keeping them fully stocked, tidy and ready for the next day.
• General assistance across the departments for tasks like stocking up shelves, prepping products for shipping and stocktaking.
• Engaging with Seasonal products and launches to share the excitement with our customers.
• Excellent attention to detail to ensure packing accuracy & correct postage presentation.
• Creating outstanding unboxing experiences that make our customers smile.
• Keeping the department clean, tidy and safe.
• Assisting in the Warehouse and Production departments when required.

Are there any perks?

Of course there are, for all the hard work you will get:

• We are proud to be a Sunday Times Best Places To Work 2024 employer.
• Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.
• Membership of company pension scheme (if applicable): Secure your financial future with enrolment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement.
• Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service.
• Your birthday off!
• Life Insurance & Income Protection: providing financial security and peace of mind for you and your families.
• Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you all..
• Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed.
• Complimentary drinks and snack's: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office.
• Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation.
• Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well-being and address any personal or work‑related challenges.
• Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax‑efficient savings.
• Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back.
• Dog‑friendly office: Bring your furry friend to work and enjoy a pet‑friendly environment that promotes work‑life balance and companionship.
• We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances!

We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.