Online Fulfillment & Delivery Manager

Sainsbury's; Loanhead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain in Loanhead is seeking a diligent Online Manager to oversee the delivery of online services. You will lead a team to ensure excellent customer service while managing performance and operations. Ideal candidates have a strong background in retail management, can motivate teams, and effectively meet KPIs. This role includes various benefits and a collaborative work environment.

Benefits

10% discount on shopping after four weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships and more

Qualifications

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment.
• Proven success in meeting or exceeding KPIs.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team.
• Engage and coach a large team of shoppers and drivers.
• Collaborate with other managers for store success.

Skills

Customer service

Team leadership

Operational management

KPI achievement

Job description

A leading supermarket chain in Loanhead is seeking a diligent Online Manager to oversee the delivery of online services. You will lead a team to ensure excellent customer service while managing performance and operations. Ideal candidates have a strong background in retail management, can motivate teams, and effectively meet KPIs. This role includes various benefits and a collaborative work environment.