Online Assistant

Sainsbury's; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK supermarket chain is seeking an Online Assistant to support a joyful shopping experience during the Christmas season. Responsibilities include selecting products for online orders, assisting customers, and maintaining store organization. Ideal applicants are enthusiastic, flexible, and capable of working in a fast-paced environment. This role may lead to permanent opportunities.

Benefits

Nightshift premium

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension scheme

Employee Assistance Programme

Qualifications

• Comfortable working in fast-paced, high-energy environments.
• Enthusiastic about helping customers and solving problems.
• Willing to learn new digital tools and technology.

Responsibilities

• Pick and select products for online customers.
• Assist with customer queries and process orders.
• Load vans for Home Delivery Drivers.
• Maintain store cleanliness and organization.

Skills

Customer service skills

Problem-solving

Flexibility

Attention to detail

Job description

Overview

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps, or providing substitutions when products are out of stock.
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
• Working behind the scenes handling customer queries, processing orders, and helping to load the vans for Home Delivery Drivers.
• Always ready to serve customers brilliantly, support with questions, and proactively offer help.
• Build knowledge about products, services and promotions to provide recommendations.
• Work flexibly across the store as required.

What makes a great Sainsbury’s Colleague:

• Happy with early morning starts (many shifts start at 4am) and comfortable in a fast-paced, physical, high-energy environment, often working alone but thriving as part of a team.
• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoys solving problems with initiative and taking responsibility for own tasks in a fast-paced, physical environment.
• Willing to work flexibly and to a high standard across the store; fully trained in a variety of skills with opportunities to learn and develop.
• Comfortable learning to use new digital tools and technology; able to move shopping containers up to 15 kg.
• Great attention to detail, keeping the store clean and organized to create the best shopping experience for customers.

Working for us has great rewards:

We value our colleagues and provide market-leading benefits and training to reflect that:

• Nightshift premium - an additional £2.45 per hour between midnight and 5am where applicable.
• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks; 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all stores.
• Generous holiday entitlement - based on hours worked, plus maternity and paternity leave.
• Pension – company contributions matched between 4-7.5% of your pension contributions.
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
• Shopping discounts – offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service for support and guidance.

While many roles will be temporary over the festive period, there may also be permanent opportunities. Please check the contract type and schedule hours before applying to ensure the role is right for you.

Please note that vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

Qualifications

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues with resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

As part of our Disability Confident Leader commitment, all candidates will have the opportunity to be offered an interview through our online assessment which prioritises those candidates who achieve the highest score and closely match the essential criteria for the role.

Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.

Responsibilities

Working in our stores this Christmas:

Could you be one of our Christmas champions this year? Whether you’re a Gravy Guardian or a Roastie Rockstar, bring energy to the season and help us create the best Christmas possible for our customers.

Our stores are fast-paced environments where no two days are the same, especially during the festive period. They are at the heart of the local community, providing outstanding value, quality and service. As an Online Assistant, you’ll be one of our Christmas Champions who supports a joyful shopping experience for our online customers so they get everything they shop at Sainsbury’s for.

Eligibility:

• You must be above the school-leaver age in your country (see school leaving age guidance).
• If shifts cover hours earlier than 6am or later than 11pm, you must be at least 18 years old.
• You must have Right to Work eligibility in the UK.

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