Online Assistant

Sainsbury's; York; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading retailer as an Online Assistant, where you'll ensure a joyful shopping experience for online customers. This role involves picking quality products, assisting with customer queries, and working in a dynamic team environment. Enjoy market-leading benefits and opportunities for personal development in a supportive and inclusive workplace.

Benefits

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension

Shopping discounts

Wellbeing support

Qualifications

• Comfortable with early mornings and fast-paced environments.
• Friendly and enthusiastic about helping customers.
• Able to learn new digital tools and technology.

Responsibilities

• Picking quality products for online orders and delivering excellent customer service.
• Handling customer queries and processing orders.
• Working flexibly across the store as required.

Skills

Customer Service

Flexibility

Attention to Detail

Job description

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and the time allocated for each shop.
• Working behind the scenes to handle customer queries, process orders, and assist in loading vans for our Home Delivery Drivers.
• Consistently delivering excellent customer service, supporting customers with questions, and proactively offering assistance.
• Building extensive knowledge about our products, services, and promotions to provide helpful recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague:

• Comfortable with early mornings (most shifts start at 4am) and working in a fast-paced, physical, high-energy environment, often alone but also as part of a team.
• Friendly, welcoming, and enthusiastic about helping customers.
• Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
• Willing to work flexibly and to a high standard across the store; fully trained in various skills, with opportunities to learn and develop.
• Comfortable learning to use new digital tools and technology, and able to move shopping containers weighing up to 15KG.
• Attentive to detail, maintaining a clean and clutter-free store, and creating the best shopping experience for customers.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training, including:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – we match between 4-7.5% of your contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme, providing confidential support and guidance.

Please note: Our vacancies may close quickly, so we encourage early applications.

An inclusive place to work and shop

We are committed to being a truly inclusive retailer, where every colleague can reach their full potential and every customer feels welcome. We offer enhanced discretionary leave for families, support for carers, and resources to support understanding and teamwork. Our internal networks promote representation and help remove barriers. We provide development opportunities, mentorship, training, and celebrate diversity through initiatives and events. To learn more about our inclusivity, please visit here.

Should you require reasonable adjustments during the application or interview process, please let us know, and we will support you.

Responsibilities:

Working in our stores:

Our stores are fast-paced, community-focused environments where food quality and service are paramount. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.

Eligibility:

• You must be above the school-leaving age in your country (School leaving age - GOV.UK).
• If shifts include hours before 6am or after 11pm, you must be at least 18 years old.
• You must have the Right to Work in the UK.