Online Assistant

Sainsbury’s Group; Witney; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer is seeking an Online Assistant to ensure a joyful shopping experience for online customers. You will be responsible for selecting quality products, handling customer queries, and working flexibly across the store. The ideal candidate is enthusiastic, problem-solving, and able to thrive in a fast-paced environment. Benefits include discounts, holiday entitlement, and pension matching.

Benefits

Night shift premium

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Shopping discounts

Wellbeing support

Qualifications

• Must be above school-leaver age and have Right to Work eligibility in the UK.
• Comfortable using new digital tools and technology.
• Happy with early morning starts around 4am.

Responsibilities

• Pick and select quality products for online orders.
• Handle customer queries and assist in loading vans.
• Work flexibly to support an inclusive retail environment.

Skills

Customer service

Attention to detail

Flexibility

Problem-solving

Job description

About the role

As one of our Online Assistants, you'll be one of our Christmas Champions that supports a joyful shopping experience for our online customers, so they get everything they shop for at Sainsbury's.

Key responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery, or providing brilliant substitutions where products are out of stock.
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
• Working behind the scenes dealing with customer queries, processing orders, and helping to load vans for our Home Delivery Drivers.
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
• Build great knowledge about our products, services, and promotions to help provide recommendations.
• Working flexibly across the store as required, supporting our inclusive retail focus where every colleague can achieve their full potential and every customer feels welcome when they shop.

About our commitment to inclusion

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help our colleagues understand and support their role and team effectively. Our internal colleague networks seek true representation for everyone, helping us identify and remove barriers. We proudly offer a range of development opportunities, including mentorship, training, and career progression pathways. We also celebrate diversity through initiatives and events, fostering a culture of inclusion and respect. As a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.

Key requirements

• Happy with early morning starts (as most shifts start at 4am) and working in a fast‑paced, physical and high‑energy environment, often on your own but also thriving as part of a team.
• Friendly and welcoming with genuine enthusiasm for helping customers.
• Enjoy working in a fast‑paced, physical, high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks.
• Ready to work flexibly and productively to a high standard across the store, fully trained in a variety of skills, and looking to learn, develop and try new things.
• Comfortable learning to use new digital tools and technology to do your job brilliantly, and moving shopping containers up to 15kg.
• Great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for our customers.
• Must be above the school‑leaver age in your country (school leaving age – GOV.UK).
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you must be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

Benefits and rewards

• Night shift premium – an additional £2.45 for every hour worked between midnight and 5am (where applicable) on top of the advertised hourly rate.
• Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount on Sainsbury's on Fridays and Saturdays, and 15% off at Argos every payday.
• Free food and hot drinks for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4‑7.5% of your pension contributions.
• Sainsbury's share schemes – buy Sainsbury's shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.