Online Assistant

Sainsbury’s Group; Harrogate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Harrogate is seeking enthusiastic team members for a role focused on selecting quality products and providing excellent customer service. You will work in a fast-paced environment, managing orders and queries while being part of a dynamic team. This position offers a range of benefits, including discounts and a pension scheme, and is perfect for individuals looking to grow in a supportive atmosphere.

Benefits

Nightshift premium

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension match

Qualifications

• Friendly and welcoming attitude towards customers.
• Ability to work in a fast-paced, physical environment.
• Comfortable lifting shopping containers up to 15 kg.

Responsibilities

• Select quality products for online customer orders.
• Support customer queries and process orders.
• Work flexibly across the store when needed.

Skills

Attention to detail

Customer service

Flexibility

Ability to use digital tools

Job description

Responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps - or providing brilliant substitutions where products are out of stock
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
• Build great knowledge about our products, services and promotions to help provide recommendations
• Working flexibly across the store as required; happy with early morning starts (most shifts start at 4 am) and working in a fast‑paced, physical and high‑energy environment, often on your own but also thriving as part of a team
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Enjoys working in a fast‑paced, physical and high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks
• Always ready to work flexibly and productively to a high standard across the store – you'll be fully trained in a variety of skills, giving you opportunities to learn, develop and try new things
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg
• Have great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for our customers

Benefits

• Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight and 5 am (where applicable)
• Discount card – 10 % off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15 % discount at Sainsbury’s every Friday and Saturday, and 15 % off at Argos every pay day
• Free food and hot drinks – provided for colleagues in all stores
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4 % and 7.5 % of your pension contributions
• Sainsbury’s share schemes – buy shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues

Diversity & Inclusion

An inclusive place to work and shop. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help colleagues understand and support their role and team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment, which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavor to support you.

Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.