Online Assistant

Sainsbury's; Harrogate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major UK grocery retailer is seeking an Online Assistant in Harrogate to ensure excellent shopping experiences for online customers. The role involves picking products, managing queries, and working flexibly in a fast-paced environment. The ideal candidate will possess a friendly attitude, problem-solving skills, and a keen attention to detail. Opportunities for career development and a range of benefits are available.

Benefits

10% discount after four weeks

Free food and hot drinks

Generous holiday entitlement

Employer-matched pension contributions

Shopping discounts

Qualifications

• Comfortable with early morning starts and physical work.
• Ability to learn new digital tools and technology.
• Willingness to work flexibly and productively.

Responsibilities

• Picking and selecting quality products for delivery.
• Answering customer queries and helping load delivery vans.
• Managing time effectively to complete each order.

Skills

Friendly and welcoming attitude

Problem-solving skills

Attention to detail

Job description

Overview

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps, or providing substitutions when products are out of stock
• Using a handheld device to plan routes around the store, identify what to select and manage time to complete each order
• Working behind the scenes with customer queries, processing orders and helping to load the vans for Home Delivery Drivers
• Always ready to serve customers brilliantly, answering questions and proactively offering help
• Build strong knowledge about products, services and promotions to provide recommendations
• Work flexibly across the store as required

What makes a great Sainsbury’s Colleague:

• Happy with early morning starts (most shifts start at 4am) and working in a fast-paced, physical and high-energy environment, often on your own but thriving as part of a team
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Enjoys solving problems in a fast-paced, physical and high-energy environment and taking responsibility for owning tasks
• Willing to work flexibly and productively to a high standard across the store; full training in a variety of skills provides opportunities to learn and develop
• Comfortable learning to use new digital tools and technology, and able to move shopping containers up to 15kg
• Excellent attention to detail, keeping the store clean and clutter-free, and creating the best shopping experience for customers

Working for us has great rewards:

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension – employer match of between 4-7.5% of pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support – including free access to the Employee Assistance Programme with confidential support and guidance

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

Qualifications

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help understand and support both role and team. Our internal colleague networks seek to ensure true representation for everyone, helping identify and remove barriers that colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help colleagues grow and succeed. We also celebrate diversity through initiatives and events, fostering inclusion and respect. If you would like to learn more about our commitment to inclusivity, please review the information here.

Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.

Responsibilities

Working in our stores:

Our stores are fast-paced environments where no two days are the same and food is our passion. They are at the heart of the local community, providing outstanding value, unbeatable quality and great service. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers, so they receive everything they shopped for at Sainsbury’s.

Eligibility

• You must be above the school-leaver age in your country (school leaving age)
• If shifts include hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
• You must have Right to Work eligibility in the UK