Online Assistant

Sainsbury's; City of Edinburgh; On-site; GBP 13,087 - 16,531; Part time

Benefits offered by this job

Nightshift premium

10-15% employee discount

Free food and hot drinks

Generous holiday entitlement

Pension contribution

Wellbeing support

Job summary

A leading UK supermarket is seeking an Online Assistant – Christmas Champion to support customers during the festive season. You will be responsible for selecting high-quality products, addressing customer queries, and ensuring a joyful shopping experience. Ideal candidates should enjoy a fast-paced work environment with early morning shifts. This role offers various employee benefits including discounts and a nightshift premium.

Qualifications

• Must be above school-leaver age.
• Right to Work eligibility in the UK required.
• Comfortable working early mornings.

Responsibilities

• Select products for online orders for delivery.
• Handle customer queries and process orders.
• Maintain cleanliness and organization in the store.

Skills

Customer service

Physical fitness

Problem-solving

Attention to detail

Teamwork

Job description

Online Assistant – Christmas Champion

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Working in our stores this Christmas

Could you be one of our Christmas champions this year? Whether you’re a Gravy Guardian or a Roastie Rockstar, pour your energy into this season and help us create the best Christmas experience for our customers.

Our stores are fast-paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community, providing outstanding value, quality and great service. As an Online Assistant, you’ll support a joyful shopping experience for our online customers, ensuring they receive everything they shop for at Sainsbury’s.

Eligibility

• You must be above the school-leaver age in your country (School leaving age - GOV.UK).
• If the shifts for this role cover hours earlier than 6 am or later than 11 pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

What you’ll be doing

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps – or providing brilliant substitutions where products are out of stock.
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
• Always ready to serve our customers brilliantly, supporting them with any questions, and proactively offering help.
• Building great knowledge about our products, services and promotions to help provide recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague

• Happy with early morning starts (as most shifts start at 4 am) and working in a fast-paced, physical, high-energy environment, often on your own but also thriving as part of a team.
• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoys working in a fast-paced, physical environment, using initiative to solve problems and taking responsibility for owning tasks.
• Ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, giving you opportunities to learn, develop and try new things.
• Comfortable learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg.
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.

Working for us has great rewards

• Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight and 5 am (where applicable).
• Discount card – 10 % off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15 % discount at Sainsbury’s every Friday and Saturday, and 15 % off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4‑7.5 % of your pension contributions.
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.

Please note that vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We also offer a range of development opportunities, including mentorship, training and career progression pathways. If you would like to learn more about our commitment to inclusivity, please take a look here (link removed).

As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment, which prioritises the candidates who achieve the highest score and therefore most closely match the essential criteria for the role.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.