One Stop - Shift Leader

One Stop Stores Ltd; Wincanton; On-site; GBP 21,000 - 27,000; Full time

Job summary

One Stop Stores Ltd is seeking a Shift Leader to join our team. You will manage duty shifts, coordinate a small team, and deliver a clean, full store while exceeding customer expectations.

You will drive on-the-job coaching, monitor store performance, and implement practical actions to improve service with a hands-on approach. Your leadership will ensure a safe, welcoming store environment and a strong customer-first culture, with focus on staff support, rotation, and effective communication

Qualifications

• Communication skills are essential for interacting with customers and colleagues.
• Customer focus is required to ensure a positive shopping experience.
• Strong problem-solving helps handle daily store challenges.
• Teamwork enables smooth daily operations and coverage.
• Attention to detail ensures shelving, prices, and cleanliness meet standards.
• Adaptability helps respond to changing store demands and peak times.
• Basic technical skills support point-of-sale and systems.
• Efficient time management keeps shifts running smoothly.

Responsibilities

• Coordinate the team to deliver an easy shopping trip for customers.
• Open/close the store and manage duty cover with safety and correctness in mind.
• Act as go-to person for colleagues when Store Manager is absent.
• Support the Store Manager with seasonal, community and charity events.
• Keep the store clean, tidy and well presented at all times.
• Prioritise replenishment of products customers need most.
• Ensure POS and shelf labels reflect correct pricing and displays.
• Take action on overcharges and prevent recurrence.
• Manage queues to deliver a great shopping experience.
• Coordinate colleagues to meet daily priorities and breaks around trade patterns.
• Know the store well and drive practical improvements.
• Follow health and safety routines and ensure others do the same.
• Communicate effectively to the team and keep them informed.
• Suggest operational simplifications to the Store Manager.
• Always prioritise the customer in every decision.
• Resolve customer queries promptly and leave them with a smile.
• Adapt service to meet individual customer needs.
• Recognise and celebrate colleagues delivering great service.
• Identify and remove obstacles to delivering great service.
• Resolve colleague queries when Store Manager is unavailable or escalate appropriately.
• Ensure staffing is adequate and cover shifts during sickness/absence.
• Act as a Keyholder for alarm callouts to protect the store.
• Monitor internal communications and ensure timely action and staff notice.
• Co-ordinate colleagues to meet customer needs and feed back issues to the Store Manager.
• Balance service and replenishment duties across the store.
• Support Store Manager on absence management and return-to-work interviews.
• Build relationships with Area Manager and People Partner to address issues promptly.
• Post Office Local duties may apply where relevant and require background checks.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

Were looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co‑ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback

You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach.

With your guidance, your store will always remain a safe place to work and shop.

About the role

Were looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co‑ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback

You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyones safety.
• Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
• Supporting the Store Manager to co-ordinating seasonal, community and charity events, creating a great inclusive atmosphere.
• Making sure the store is always clean, tidy, and well presented.
• Prioritise the replenishment of products that matter to our customers.
• Making sure point of sale and shelf edge labels reflect what good looks like.
• Taking immediate action for any overcharges and preventing any reoccurrence.
• Proactively manage queues in store to deliver a great shopping trip for our customers.
• Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
• Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
• Following company health and safety routines and ensuring colleagues do the same.
• Delivering communication to the team, ensuring they are kept well informed.
• Looking at ways to simplify our operations and share these ideas with my Store Manager.
• Always putting the customer first and consider them in everything I do.
• Readily available to resolve customer queries, leaving them with a smile on their face.
• Adjusting the service, I give to each customer to meet their needs.
• Recognising and celebrating colleagues giving great service.
• Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
• Resolving colleagues queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
• Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
• Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
• Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
• Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
• Balancing your time across service and replenishment areas of the store.
• Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
• Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to elevate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.

You will need

• Communication Skills
• Customer Focus
• Problem-Solving
• Teamwork
• Attention to Detail
• Adaptability
• Technical Skills
• Time Management

Whats in it for you?

One Stopis committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. Were passionate about creating a welcoming environment for both our customers and our colleagues and were always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks a little different for each of us. Thats why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers and thats reflected in the wide range of benefits we offer.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

Community Involvement

At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, were proud to give back in meaningful ways.

Over the past decade, weve raised over 10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Working with us means youll have the chance to make a real difference whether its climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.

Diversity & Inclusion at One Stop

At One Stop, everyone is welcome. Were proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.

As a Disability Confident Leader (Level 3), were committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please

Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please

*One Stop have the right to withdraw the vacancy before the closing date should a successful application received prior to the closing date.*