One Stop - Shift Leader

RHR UK; St Leonards; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading retail company in St Leonards is seeking a Shift Leader for their store. The role requires coordinating team activities, delivering excellent customer service, and ensuring smooth operations. Ideal candidates will have experience in retail and possess strong leadership and communication skills. This position offers flexible working options and various benefits, emphasizing community involvement and inclusivity.

Benefits

Flexible working options

Community involvement benefits

Diversity & inclusion initiatives

Additional benefits available

Qualifications

• Experience in a retail environment is preferred.
• Ability to lead by example and motivate a team.
• Strong understanding of store operations.

Responsibilities

• Coordinate team to ensure smooth store operations.
• Handle customer queries and issues effectively.
• Manage store staff and schedules to meet demand.

Skills

Customer service focus

Team coordination

Problem-solving

Communication

Organizational skills

Job description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader you will work in a fast‑paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will continually look for ways to improve service in your store through on‑the‑job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands‑on approach.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community.
• Open and close the store, complete duty cover, making sure all decisions are right for customers, colleagues and safety.
• Act as the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.
• Support the Store Manager to co‑ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Keep the store clean, tidy and well presented.
• Prioritise the replenishment of products that matter to our customers.
• Ensure point‑of‑sale and shelf‑edge labels reflect what good looks like.
• Take immediate action for any overcharges and prevent any reoccurrence.
• Proactively manage queues in store to deliver a great shopping trip for our customers.
• Co‑ordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
• Be knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
• Follow company health and safety routines and ensure colleagues do the same.
• Deliver communication to the team, ensuring they are kept well informed.
• Look at ways to simplify our operations and share these ideas with my Store Manager.
• Always put the customer first and consider them in everything I do.
• Readily available to resolve customer queries, leaving them with a smile on their face.
• Adjust the service I give to each customer to meet their needs.
• Recognise and celebrate colleagues giving great service.
• Understand what may be getting in the way of delivering a great service and help to remove these obstacles.
• Resolve colleagues’ queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate.
• Ensure the store is staffed appropriately, reacting to short‑term absences/sickness by actively finding cover for shifts.
• Act as a recognised keyholder for the store, attending alarm call‑outs where necessary to ensure safety and security.
• Monitor and act on internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
• Co‑ordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
• Balance your time across service and replenishment areas of the store.
• Actively support your Store Manager in managing absence within the store, ensuring return‑to‑work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
• Build meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escal Aim relevant issues in a timely manner, seek out advice and support when needed and benefit from in‑the‑moment coaching opportunities.
• If this store has a Post Office Local, undertake the day‑to‑day operations of the post office. You will be required to undertake a Post Office Financial and criminal conviction background check and will be forced to withdraw the job offer if the checks fail.

Benefits

• Flexible working options.
• One Stop offers a wide range of quality products at great value alongside friendly and helpful service as part of the Tesco Group.
• Community involvement: over £10.4 million raised and 1.6 million meals donated through partnership with FareShare and Olio.
• Diversity & inclusion: Everyone welcome, inclusive workplace celebrating unique backgrounds and providing reasonable adjustments.
• Additional benefits available – visit the Careers Page for the full list.

One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we encourage you to submit your application as soon as you can.

About us – Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or out on the move. Our core purpose is to serve our customers, communities and planet a little better every day. We are proud of our inclusive culture and we are moving towards a blended working week combining office and remote working. NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.