One Stop - Shift Leader

RHR UK; Nuneaton and Bedworth; On-site; GBP 22,000 - 26,000; Full time

Job summary

A retail chain in Nuneaton and Bedworth seeks a Shift Leader to manage store operations, lead a team, and ensure high standards of customer service. You'll oversee daily activities, coordinate shifts, and contribute to a welcoming store environment. Previous retail experience and strong communication skills are essential for this role. Join us for a fulfilling opportunity to enhance customer experiences in a dynamic work setting.

Qualifications

• Experience in retail environment preferred.
• Ability to manage a team effectively.
• Must ensure store safety and compliance.

Responsibilities

• Coordinate team and manage store operations.
• Open and close the store responsibly.
• Ensure excellent customer service standards.

Skills

Communication Skills

Customer Focus

Problem‑Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast‑paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co‑ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback.

You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands‑on approach.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community.
• Open/close the store and complete duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
• Be the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.
• Support the Store Manager to co‑ordinate seasonal, community and charity events, creating an inclusive atmosphere.
• Ensure the store is always clean, tidy and well presented.
• Prioritise the replenishment of products that matter to our customers.
• Ensure point‑of‑sale and shelf‑edge labels reflect what good looks like.
• Take immediate action for any overcharges and prevent reoccurrence.
• Proactively manage queues in store to deliver a great shopping trip for our customers.
• Co‑ordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
• Be knowledgeable about the store and coordinate others to deliver practical actions to make improvements.
• Follow company health and safety routines and ensure colleagues do the same.
• Deliver communication to the team, ensuring they are kept well informed.
• Look for ways to simplify operations and share these ideas with the Store Manager.
• Always put the customer first and consider them in everything you do.
• Be readily available to resolve customer queries, leaving them with a smile on their face.
• Adjust the service you give to each customer to meet their needs.
• Recognise and celebrate colleagues giving great service.
• Understand what may be getting in the way of delivering great service and help remove these obstacles.
• Resolve colleagues’ queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate.
• Ensure the store is staffed appropriately, reacting to short‑term absences/sickness by actively finding cover for shifts.
• Be a recognised keyholder for the store, attending alarm call‑outs where necessary to ensure safety and security.
• Monitor and act on internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
• Coordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
• Balance your time across service and replenishment areas of the store.
• Actively support your Store Manager in managing absence within the store, ensuring return‑to‑work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
• Build meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escal…
• If the store has a Post Office Local, your duties will include day‑to‑day operations of the post office; a post‑office financial and criminal conviction background check is required.
• One Stop reserves the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date.

You will need:

• Communication Skills
• Customer Focus
• Problem‑Solving
• Teamwork
• Attention to Detail
• Adaptability
• Technical Skills
• Time Management

What's in it for you:

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and are always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So talk to us throughout your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers and that’s reflected in the wide range of benefits we offer.

• As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.

Community Involvement

At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways.

Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Working with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle; our colleagues go the extra mile to support the causes they care about.

Diversity & Inclusion at One Stop

At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.

As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Click here.

Our six colleague networks (Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women) help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here.

About Us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit.