One Stop - Shift Leader

Tesco; Lowestoft; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Employee discount (One Stop & Tesco)

Discounted Tesco pharmacy services

Discounted shopping site

Generous holiday package

Career development

Community involvement & charity

Pension scheme

Job summary

One Stop Stores Ltd is seeking a Shift Leader to coordinate store teams, oversee opening/closing duties, and ensure outstanding customer service. You will support the Store Manager in events and daily operations, maintain store standards, and prioritise customer-focused replenishment.

This permanent role offers a clear path for career development within the Tesco Group. Open 7 days a week, with a strong emphasis on community engagement and delivering great shopping experiences while upholding

Qualifications

• Ability to role model great customer service and meet customer needs.
• Ability to build strong, long-lasting relationships with colleagues to foster teamwork.
• Clear communicator to keep the team well informed.
• Confident in leading the store when in charge.
• Flexible mindset to adapt and make decisions for customers and colleagues.
• Energetic, driving and motivating others to meet expectations.
• Seek opportunities to improve the customer shopping trip and community impact.

Responsibilities

• Coordinate the team to deliver a smooth shopping trip for customers.
• Open/close the store and manage daily duty cover with safety for customers and colleagues.
• Be the go-to person for colleagues in the absence of the Store Manager.
• Support Store Manager in coordinating seasonal, community and charity events.
• Ensure the store is clean, tidy and well presented at all times.
• Prioritise replenishment of high-demand products for customers.
• Ensure POS and shelf labels reflect current pricing and promotions.
• Respond quickly to overcharges and prevent recurrence.
• Manage in-store queues to deliver a great customer experience.
• Coordinate colleagues to meet daily priorities and manage breaks around trade patterns.
• Be knowledgeable about store operations and drive practical improvements.
• Follow health and safety routines and ensure team adherence.
• Communicate effectively to keep the team informed.
• Suggest ideas to simplify operations and share with the Store Manager.
• Always put customers first and resolve queries promptly.
• Recognise colleagues delivering great service.
• Identify and remove obstacles to service quality.
• Resolve colleagues' queries or escalate to Store Manager when needed.
• Ensure adequate staffing and cover for short-term absences.
• Act as a Keyholder for alarm responses to protect store security.
• Monitor internal communications and ensure timely action.
• Coordinate colleagues to meet customer and store needs and report issues to management.
• Balance time between service and replenishment duties.
• Assist Store Manager in absence management and return-to-work processes.
• Build strong relationships with Area Manager and People Partner for timely support and coaching opportunities.

Skills

Customer service

Team leadership

Clear communication

Decision making

Flexibility

Motivation

Customer-focused

Job description

Tesco UK 104-106 carlton road Permanent Working hours 14

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

• 10% Discount in One Stop & Tesco stores
• Discounted Tesco pharmacy services
• Discounted shopping website
• A great holiday package
• A commitment to your career development
• Community involvement and charity work
• Pension Scheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

You will be responsible for

As a Shift Leader, My role involves:

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone's safety.
• Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
• Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Making sure the store is always clean, tidy, and well presented.
• Prioritise the replenishment of products that matter to our customers.
• Making sure point of sale and shelf edge labels reflect what good looks like.
• Taking immediate action for any overcharges and preventing any reoccurrence.
• Proactively manage queues in store to deliver a great shopping trip for our customers.
• Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
• Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
• Following company health and safety routines and ensuring colleagues do the same.
• Delivering communication to the team, ensuring they are kept well informed.
• Looking at ways to simplify our operations and share these ideas with my Store Manager.
• Always putting the customer first and consider them in everything I do.
• Readily available to resolve customer queries, leaving them with a smile on their face.
• Adjusting the service, I give to each customer to meet their needs.
• Recognising and celebrating colleagues giving great service.
• Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
• Resolving colleague's queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
• Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
• Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
• Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
• Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
• Balancing your time across service and replenishment areas of the store.
• Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
• Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to elevate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.

You will need

• Able to role model great customer service ensuring customers needs are met.
• Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
• A clear communicator to keep the team well informed.
• Confident in taking the lead when in charge of the store.
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues.
• Energetic, driving and motivating others to deliver expectations and effectively balance priorities.
• Always looking for ideas and opportunities to improve the customer shopping trip and to support the community

As a Shift Leader I always champion One Stop's Core Purpose and Values

Core Purpose

• Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make thing's easier

About us

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLC but operated as a separate business.

One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week One Stop aims to meet the needs of all its local customers. Since 2003 we have been a subsidiary of Tesco.

With our stores situated throughout England and Wales, there's sure to be a One Stop near where you live or work.

At One Stop, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of One Stop. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across One Stop we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve.