One Stop - Shift Leader

Tesco; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company is looking for a Shift Leader to coordinate the team and ensure a smooth shopping experience for customers. The role involves managing store operations, supporting colleagues, and delivering excellent customer service. Ideal candidates will demonstrate strong leadership and communication skills while fostering a team spirit. The position offers competitive benefits including discounts and holiday packages, while encouraging career development and community involvement.

Benefits

10% Discount in One Stop & Tesco stores

Discounted Tesco pharmacy services

Great holiday package

Commitment to career development

Pension Scheme

Qualifications

• Able to role model great customer service ensuring customers' needs are met.
• Able to build strong, long-lasting relationships with colleagues.
• A clear communicator to keep the team well informed.
• Confident in taking the lead when in charge.
• Energetic and motivating towards others.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip.
• Support Store Manager with seasonal and community events.
• Manage product replenishment and store presentation.
• Ensure health and safety routines are followed.
• Balancing time across service and replenishment areas.

Skills

Customer service

Team coordination

Communication

Leadership

Flexibility

Motivation

Job description

About the role

As a Shift Leader, My role involves:

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
• Being the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.
• Supporting the Store Manager to co‑ordinate seasonal, community, and charity events, creating a great inclusive atmosphere.
• Making sure the store is always clean, tidy, and well presented.
• Prioritise the replenishment of products that matter to our customers.
• Making sure point of sale and shelf edge labels reflect what good looks like.
• Taking immediate action for any overcharges and preventing any reoccurrence.
• Proactively manage queues in store to deliver a great shopping trip for our customers.
• Co‑ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
• Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
• Following company health and safety routines and ensuring colleagues do the same.
• Delivering communication to the team, ensuring they are kept well informed.
• Looking at ways to simplify our operations and share these ideas with my Store Manager.
• Always putting the customer first and consider them in everything I do.
• Readily available to resolve customer queries, leaving them with a smile in their face.
• Adjusting the service I give to each customer to meet their needs.
• Recognising and celebrating colleagues giving great service.
• Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
• Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate.
• Ensuring the store is staffed appropriately, reacting to short‑term absences/sickness by actively finding cover for shifts.
• Being a recognised Keyholder for the store, attending alarm call‑outs where necessary to ensure the safety and security of the store.
• Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
• Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
• Balancing your time across service and replenishment areas of the store.
• Actively support your Store Manager in managing absence within the store, ensuring return‑to‑work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
• Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in‑the‑moment coaching opportunities.

You will need

• Able to role model great customer service ensuring customers' needs are met.
• Able to build strong, long‑lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
• A clear communicator to keep the team well informed.
• Confident in taking the lead when in charge of the store.
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues.
• Energetic, driving and motivating others to deliver expectations and effectively balance priorities.
• Always looking for ideas and opportunities to improve the customer shopping trip and to support the community.

As a Shift Leader I always champion One Stop’s Core Purpose and Values.

Core Purpose

Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do.
• We treat each other how they like to be treated.
• We work together as one team.
• We make things easier.

What’s in it for you

• 10% Discount in One Stop & Tesco stores
• Discounted Tesco pharmacy services
• Discounted shopping website
• A great holiday package
• A commitment to your career development
• Community involvement and charity work
• Pension Scheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com.