One Stop - Post Office Counter Clerk

One Stop; Malvern Hills; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading convenience store chain in the UK is seeking a Customer Service Associate to provide exceptional service and ensure a great shopping experience for customers. Responsibilities include greeting customers, understanding their needs, maintaining store presentation, and following operational procedures. Ideal candidates are team players with strong customer service skills. This role offers a chance to be part of a well-established retail environment.

Qualifications

• Must have strong customer service skills and a friendly demeanor.
• Ability to work effectively in a team environment.
• Must be punctual and well-dressed for customer-facing roles.

Responsibilities

• Greet and welcome customers warmly.
• Understand customer needs and provide suitable products.
• Ensure the store is tidy and products are well-stocked.
• Follow Post Office procedures.
• Ensure compliance with age-restricted product regulations.

Skills

Customer service

Teamwork

Communication

Product knowledge

Job description

At One Stop Stores we aim serve local shoppers a little better every day. Being a part of the local community we really can achieve this but it’s our colleagues in store that brings this to life.

In this role, you will greet and welcome our customers warmly, chat to them to find out their shopping needs, sell the right products to them and make their shopping experience a great one.

As well as having brilliant customer service, you’ll also need to be a team player, making sure that your store is always looking great, with the right products on the shelves and fantastic services on offer.

Whilst being ready to roll up your sleeves and do what’s needed to put our customers at the heart of everything we do, as part of the One Stop & Tesco family, you’ll need to:

• Greet each customer with a warm and friendly welcome
• Listen to and talk with customers to find out what their needs are
• Do your best to make sure the customer finds everything they want
• Be passionate and knowledgeable about our products and services
• Always be in store, on time, smartly dressed and ready to serve
• Make sure Post Office processes and procedures are followed
• Always think 25 when serving age restricted products
• Work as part of a team to complete store duties

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLCbut operated as a separate business.

One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week
One Stop aims to meet the needs of all its local customers. Since 2003 we have been a subsidiary of Tesco.

With our stores situated throughoutEngland and Wales, there’s sure to be a
One Stop near where you live or work.

We’re proud to have been accredited Disability Leader Level 3 and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. Please Note

One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here.