One Stop - Online Operations Co-Ordinator

Tesco; Brownhills; On-site; GBP 25,000 - 35,000; Full time

Job summary

A retail company in Brownhills is looking for an Online Operations Co‑Ordinator to support the smooth running of its digital platforms. The successful applicant will manage online inventory, coordinate order fulfillment, and ensure customer satisfaction. Ideal candidates should be proactive and detail-oriented, with strong organizational skills and a good understanding of online retail systems. This role offers a blend of flexibility and community involvement.

Qualifications

• Proactive and detail-oriented individual required.
• Strong organisational skills in a fast-paced environment.
• Good understanding of online retail systems.

Responsibilities

• Support to manage online inventory and order fulfilment.
• Liaise with internal teams and external partners.
• Ensure a seamless customer experience.

Skills

Good analysis and decision-making

Good understanding of Microsoft Office, particularly Excel

Excellent time management, planning and organisational skills

Education

Ops experience (preferable but not essential)

Project Management (preferable but not essential)

Job description

One Stop • Brownhills • Temporary • Apply by 26-Nov-2025

We are seeking a proactive and detail-oriented Online Operations Co‑Ordinator to support the smooth running of our digital platforms and e‑commerce operations. The successful candidate will play a key role in managing online inventory, coordinating order fulfilment, liaising with internal teams and external partners, and ensuring a seamless customer experience. This role requires strong organisational skills, a good understanding of online retail systems, and the ability to work in a fast‑paced environment.

What is in it for you

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑kissed feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers - and that’s reflected in the wide range of benefits we offer.

To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

Community Involvement

At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways.

Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Working with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.

Diversity & Inclusion at One Stop

At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.

As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Click here.

Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here.

*One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.*

You will be responsible for

What I do:

• Support the Online Ops & Dev Manager to translate the online business strategy into an actionable change plan with clear accountabilities and business cases. I do this by managing the project plans, next steps trackers for all aggs and Deliverect, as well as wider ops projects.
• I support the Ops Managers with KPI performance reporting, analysing store and area performances, sharing opportunities with retail teams and Service Support Partners to action improvements in stores and ensure compliance to required routines.
• I provide second/third line support where needed to resolve issues both in company owned and franchise stores, upskilling help desk teams to offer continuous improvement in our online processes and support and owning day to day relationships with key supporting functions.
• I maintain accurate process maps and training materials for all online routines and monitor and regularly review all risk and compliance controls for online, helping to reduce/mitigate risks over time where possible.
• I process online refunds/shrinkage, raising claims with third parties and route causing poor performance to drive improvements with stores and providers by working closely with the Ops Managers.
• I distribute next steps from project meetings and track their progress / resolution.
• I manage all of the Online teams invoicing and raise POs promptly, liaising with finance to resolve any issues quickly.
• I perform daily/weekly order checks by running reports and investigate where necessary, liaising with the Ops Managers to fins solutions.
• I contact and engage with stores when appropriate – celebrating success and discussing solutions if underperforming.
• I ensure all Zen Desk queries are responded to promptly.
• New store set up for company – Closures, checks and tracking of performance of new & existing stores and zones (one stop control or competitors).
• I support the Ops Managers in managing our tech supplier Vista and manage the break fix process for store equipment.
• I support the wider Online team with administration tasks such as POP, PIA, CAFs and Supplier set up processes.
• I support with the onboarding process for all new company stores onto our online platforms, and support with Franchise stores when required.

Skills I need

• Technical Skills:
• Good analysis and decision-making.
• Good understanding of Microsoft Office, particularly Excel.
• Excellent time management, planning and organisational skills.

Qualifications

• Ops experience (preferable but not essential).
• Project Management (preferable but not essential).

About us

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