One Stop - Customer Service Assistant

One Stop; Wokingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major retail convenience business in Wokingham is looking for a Customer Service Assistant. In this role, you will be responsible for delivering outstanding customer service, processing payments, and maintaining store appearance. Ideal candidates will thrive in a fast-paced environment and demonstrate strong communication and problem-solving skills. This position includes flexible working opportunities and a variety of benefits.

Benefits

10% discount at One Stop

10% discount at Tesco & Tesco Café

20% discount on F&F clothing

Discounted eye care through Vision Express

50% off health checks at Tesco Pharmacy

Flexible working arrangements

Qualifications

• Ability to provide excellent customer service.
• Experience in a fast-paced retail environment.
• Willingness to take part in training and flexible working.

Responsibilities

• Provide excellent customer service to all customers.
• Stock shelves and maintain store appearance.
• Process payments and assist with self-service checkouts.
• Help create a safe shopping environment.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

One Stop

Location: Wokingham

Apply by 10‑May‑2025

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant you will work in a fast‑paced retail environment where no day is the same.

You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘Have Your Say’ survey.
• I work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• I put into practice the training I have received to ensure we work safely.
• I take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understand the part I play and what we need to do together to deliver profit.
• I live our values, make everyone feel welcome and always follow our policies.
• I ensure I clock in and out at the start and end of my shift to be paid accurately.
• I keep myself, my colleagues and customers safe by following security procedures and wearing safety equipment where available.
• I follow the Think 25 policy when serving age‑restricted products to all customers.
• I respond quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received to keep myself, others and the store safe and legal.
• If the store has a Post Office Local, I will undertake the day‑to‑day operations of the Post Office, including a Post Office financial and criminal conviction background check; failure to pass these checks may result in withdrawal of the job offer.

Flexible Working

We know life looks a little different for each of us. At One Stop, we welcome chats about flexible working and can support a range of needs, from career starters to carers, parents, retirees and more. Discuss how we can support you throughout your application.

Core Purpose

Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do.
• We treat each other how they would like to be treated.
• We work together as one team.
• We make things easier.

About Us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain, employing more than 10,500 colleagues. The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of food, household essentials, snacks, drinks and more. Many stores also provide services such as free cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco, operating independently from its Head Office and distribution centres in Brownhills, Nursling and Wakefield.

Please Note

One Stop will only recruit individuals who have passed the school leaver’s age. Please find the school leavers age for your country.

Benefits

• 10% discount at One Stop
• 10% discount at Tesco & Tesco Café (increased to 15% on 4‑week pay weekends)
• 20% discount on F&F clothing in Tesco stores
• 10% discount at Tesco Mobile, including Colleague Deals that can be shared with friends & family
• 20% off car, pet and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• 50% off health checks (including flu jabs) at Tesco Pharmacy
• Discounted Simply Health cash plan
• Colleague Deals and Discounts, giving access to exclusive savings with a variety of retailers, days out, gyms and more
• Save As You Earn scheme annual invitation
• WeCare support service: 24/7 online GP, second opinions, mental health support, get‑fit programme and more at no cost to colleagues
• Annual leave entitlement increases with length of service
• Retirement savings plan
• Life assurance
• Car allowance (if applicable)
• Private medical insurance (if applicable)
• Flexible working: part‑time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns.