One Stop - Customer Service Assistant

Tesco; Winslow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused retail store is looking for a Customer Service Assistant to enhance customer experience and assist in daily operations. You will be responsible for providing excellent service, maintaining store appearance, and handling customer feedback. This role requires a passion for serving others and the ability to thrive in a dynamic retail environment. Flexible working arrangements are supported.

Benefits

Flexible working options

Community involvement opportunities

Diversity and inclusion support

Qualifications

• Passion for serving customers and providing excellent service.
• Ability to work in a fast-paced environment.
• Willingness to follow security procedures and safety training.

Responsibilities

• Provide excellent customer service and assist with store operations.
• Maintain a clean and organized store environment.
• Encourage customer feedback through surveys and suggestions.

Skills

Customer service

Teamwork

Communication

Job description

Overview

One Stop • winslow • Apply by 03-Oct-2025

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.

About One Stop and Benefits

One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.

Flexible Working

We know life looks a little different for each of us. We always welcome chats about flexible working and can support different working arrangements as part of the application process.

One Stop Benefits

To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page. This may differ from Tesco benefits.

Community Involvement

We are proud to support local charities and groups and partner with national organisations. We have raised millions for good causes and donated meals through our partnerships with FareShare and Olio.

Diversity & Inclusion

We are an inclusive workplace that celebrates diverse backgrounds and experiences. We offer reasonable adjustments throughout the recruitment process to ensure fair opportunities for all candidates.

*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable applicant is found sooner.*