One Stop - Customer Service Assistant

One Stop; Tonbridge; On-site; GBP 19,000 - 23,000; Full time

Job summary

One Stop, a Tesco subsidiary in Tonbridge, is seeking a Customer Service Assistant to join a fast-paced retail team. You will provide excellent customer service, stock shelves and help process payments while maintaining store appearance.

You will contribute to a safe and welcoming shopping environment, taking part in coaching and feedback to improve service and performance across all store areas.

Qualifications

• Provide excellent customer service, stock shelves, process payments and help maintain store appearance.
• Work in a fast paced retail environment where no day is the same.
• Commit to improving service through on-the-job coaching and feedback.

Responsibilities

• Deliver excellent customer service and assist customers across all store areas.
• Stock shelves and replenish products to meet customer demand.
• Operate tills and process payments accurately.
• Maintain a clean, safe and welcoming store environment.
• Engage with staff and customers to support store operations and revenue goals.

Skills

Customer service

Retail

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operationsofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’