One Stop - Customer Service Assistant

One Stop; Thrapston; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop, a Tesco subsidiary, is seeking a Customer Service Assistant to join a fast-paced retail team. You will provide excellent customer service, stock shelves, process payments and help maintain the store’s appearance.

You will contribute to delivering great service, support coaching and feedback, and ensure store safety and cleanliness. You may cover shift leadership in their absence and, if applicable, handle Post Office Local duties with required checks.

Qualifications

• Provide excellent customer service in a fast-paced retail environment.
• Stock shelves and process payments to maintain store appearance.
• Support on-the-job coaching and feedback to improve service.
• Follow safety procedures to keep the store safe for customers and colleagues.

Responsibilities

• Stock shelves and process payments to ensure smooth store operations.
• Provide enthusiastic, helpful service to customers and resolve queries.
• Assist across all areas of the store including online orders, tills, replenishment and stock routines.
• Clock in and out at the start and end of shifts to ensure accurate pay.
• Follow Think 25 policy when serving age-restricted products.
• When absent, run the shift in absence of Shift Leader or Store Manager.
• If applicable, perform Post Office Local duties and pass required background checks.

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’