One Stop - Customer Service Assistant

One Stop Stores Ltd; South Molton; Sur place; GBP 12 000 - 17 000; Plein temps

Résumé du poste

One Stop Stores Ltd is seeking a Customer Service Assistant to join our fast-paced retail team. You will provide excellent customer service, stock shelves, process payments, and help maintain store appearance in a busy local environment.

The role emphasizes customer focus, on-the-job coaching, and delivering a welcoming store experience. Flexibility and reliability are valued, with opportunities across store areas and potential shift leadership responsibilities.

Qualifications

• Excellent customer service experience is preferred.
• Good communication and cash handling skills are essential.
• Able to work in a fast-paced retail environment with a friendly, helpful attitude.
• Team player with reliability and flexibility across store areas.

Responsabilités

• Serve customers with passion and pride, delivering great service.
• Encourage customer feedback and complete the Have Your Say survey.
• Assist across all store areas: online, tills, replenishment, vending and stock routines.
• Apply training to work safely and efficiently.
• Participate in seasonal, community and charity events to foster a positive store atmosphere.
• Understand store performance and contribute to delivering profit.
• Follow One Stop values and company policies; be welcoming to all customers.
• Clock in and out accurately to ensure correct pay for hours worked.
• Maintain safety by following security procedures and using safety equipment.
• Adhere to the Think 25 policy when handling age-restricted products.
• Respond quickly to assistance calls on self-service checkouts and explain actions to customers.
• Keep aisles neat, clean and organized; support shift leaders when needed.
• May run the shift in the absence of the Shift Leader and Store Manager.
• Complete training to ensure safety and legal compliance.

Connaissances

Customer service

Cash handling

Stock replenishment

Retail operations

Teamwork

Outils

POS system

Description du poste

Were looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the stores appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

About the role

Were looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the stores appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the have your say survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.

Whats in it for you?

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. Were passionate about creating a welcoming environment for both our customers and our colleagues and were always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks a little different for each of us. Thats why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers and thats reflected in the wide range of benefits we offer.

To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.

Community Involvement

At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, were proud to give back in meaningful ways.

Over the past decade, weve raised over 10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Working with us means youll have the chance to make a real difference whether its climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.

Diversity & Inclusion at One Stop

At One Stop, everyone is welcome. Were proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.

As a Disability Confident Leader (Level 3), were committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Clickhere.

Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here

One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.