One Stop - Customer Service Assistant

One Stop; Seaton; On-site; GBP 18,000 - 21,000; Full time

Job summary

One Stop in the United Kingdom is seeking a Customer Service Assistant to join a fast-paced retail team. You will focus on delivering excellent service, stocking shelves, processing payments, and keeping the store looking welcoming.

You will support daily store operations, respond to customer needs, follow safety policies, clock in/out for correct pay, and participate in seasonal or community events. This role may involve duties across tills, replenishment and other store tasks.

Qualifications

• Excellent customer service skills.
• Strong communication with customers and team members.
• Knowledge of safety procedures and shop floor safety.
• Experience handling cash and processing payments.

Responsibilities

• Provide excellent customer service in a fast-paced retail environment.
• Stock shelves, process payments and maintain store appearance.
• Contribute to on-the-job coaching and feedback to improve service.
• Follow safety training and work safely at all times.
• Participate in seasonal, community and charity events, creating a welcoming atmosphere.
• Be aware of store performance and how you contribute to profit.
• Follow company policies and think 25 when serving age-restricted products.
• Clock in and out to ensure accurate pay; maintain store security procedures.
• Keep aisles clear and the store clean and organized.
• May run the shift in the absence of senior staff.
• If the store has a Post Office Local, pass the background check required for the role.

Skills

Customer service

Communication

Safety awareness

Cash handling

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.'