One Stop - Customer Service Assistant

Tesco; Redditch; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail company in Redditch is seeking a Customer Service Assistant who will excel in providing exceptional service while maintaining the appearance of the store. You will play a critical role in daily operations, ensuring customers are satisfied and engaged while participating in community and seasonal events. Ideal candidates should be adaptable and willing to support their team in a fast-paced retail environment offering flexible working hours and comprehensive support.

Benefits

Flexible working hours

Community involvement opportunities

Employee benefits package

Qualifications

• Ability to provide excellent customer service.
• Willingness to work in a fast-paced environment.
• Flexibility in working hours and responsibilities.

Responsibilities

• Provide great natural service to customers.
• Stock shelves and process payments.
• Maintain the store's clean and inviting appearance.
• Encourage customer feedback.
• Participate in seasonal and community events.

Skills

Customer service

Teamwork

Attention to detail

Communication

Job description

One Stop • Redditch • Temporary • Apply by 08-Jan-2026

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same.

You will play an important role in the day‑to‑day operations of our store by providing excellent customer service, stocking shelves, processing payments and keeping the store's appearance clean and inviting.

With the customer at the heart of everything we do, you will constantly look for ways to improve service in your store through on‑the‑job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

What is in it for you

One Stop is committed to making everyday life easier for our customers. We offer a wide range of quality products at great value alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks a little different for each of us. We always welcome chats about flexible working and you can speak to us throughout your application about how we can support you, whether you’re starting a career, caring for family members, nearing retirement, adapting to parenthood, or something else.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers – that’s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please scroll to the bottom of our Careers Page. As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.

Community Involvement

Being part of the community is at the heart of everything we do. We support local charities and groups, partner with national organisations, and have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio. Working with us means you’ll have the chance to make a real difference, whether it’s climbing mountains, running marathons, or organising a local raffle. Our colleagues go the extra mile to support the causes they care about.

Diversity & Inclusion at One Stop

Everyone is welcome at One Stop. We celebrate the unique backgrounds, perspectives and experiences of our colleagues. We treat everyone fairly and with respect. As a Disability Confident Leader (Level 3), we are committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please click here. Our six colleague networks – Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women – foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please click here.

One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. We would highly encourage you to submit your application as soon as you can.

Your Responsibilities

You will be responsible for

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through the 'have your say' survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet customers’ needs.
• I put into practice the training I have received to ensure we work safely.
• I take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• I live our values, make everyone feel welcome and follow our policies.
• I ensure I clock in and out at the start and end of my shift to ensure I am paid accurately.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I follow the think‑25 policy when serving age‑restricted products to all customers.
• I respond quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received to keep myself, others and the store safe and compliant.
• If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office. You will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.