One Stop - Customer Service Assistant

Tesco; Mansfield; On-site; GBP 12,000 - 15,000; Full time

Job summary

Tesco One Stop in Mansfield is seeking a Customer Service Assistant for a fast-paced retail environment. You will play a key role in day-to-day store operations, delivering excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

You will be involved in on-the-job coaching to improve service, work across store areas, and participate in seasonal and community activities.

Responsibilities

• Provide excellent customer service to every shopper.
• Stock shelves and ensure store presentation is maintained.
• Process payments accurately at the till and via other payment points.
• Help keep the store clean, tidy and welcoming for customers.
• Encourage customers to provide feedback on their shopping trip (Have Your Say).
• Work across all areas of the store including online, tills, replenishment, vending and stock routines.
• Follow training to work safely and to keep yourself and others safe.
• Clock in and out at the start and end of shifts to ensure correct pay.
• Follow Think 25 policy when serving age-restricted products.
• Respond quickly to assistance calls at self-service checkouts and explain actions to customers.
• Be flexible to cover shifts and support the Store Manager as required.
• If applicable, undertake Post Office Local duties and related background checks.

Job description

Were looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the stores appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the have your say survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.