One Stop - Customer Service Assistant

One Stop; Horsham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known retail company in Horsham is looking for a Customer Service Assistant to deliver exceptional service in a dynamic environment. Responsibilities include stocking shelves, processing payments, and ensuring a safe shopping experience. Ideal candidates will have a passion for customer service and the ability to engage with customers while maintaining store standards. This role may involve running shifts in the absence of leadership, and completion of a background check is required for those working with the Post Office.

Qualifications

• Must provide excellent customer service in a fast-paced environment.
• Need to maintain store appearance and manage stock.
• Adhere to safety and security procedures at all times.

Responsibilities

• Assist customers with their inquiries and provide service.
• Stock shelves and process payments efficiently.
• Ensure the store remains a safe and clean environment.

Skills

Customer service passion

Ability to work across all store areas

Safety compliance

Team collaboration

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operationsofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.