One Stop - Customer Service Assistant

OneStop; Amersham; On-site; GBP 18,000 - 23,000; Full time

Job summary

One Stop, part of Tesco, is hiring a Customer Service Assistant to join a fast-paced retail team in Amersham. You will help customers, stock shelves, process payments and maintain store appearance. The role emphasizes excellent service, safety, and teamwork, with opportunities to support online and in-store operations.

You will also engage with customers to gather feedback and uphold company policies. The successful candidate will work shifts, follow Think 25 for age-restricted products, and may

Responsibilities

• Know customers and serve with passion and pride, delivering natural service.
• Encourage customers to provide feedback via the Have Your Say survey.
• Work across store areas including online, tills, replenishment, vending and stock routines to meet customer needs.
• Apply training to ensure safe working practices.
• Participate in seasonal and community events to foster an inclusive atmosphere.
• Understand store performance and your role in delivering profit.
• Live store values, make everyone feel welcome, follow policies.
• Clock in/out at shift start/end to ensure accurate pay.
• Follow security procedures and wear safety equipment to keep people safe.
• Follow Think 25 policy when serving age-restricted products.
• Respond promptly to assistance calls on self-service checkouts.
• Maintain a clean, tidy, organized store and clear aisles.
• May run the shift in absence of seniors.
• Follow training to keep everyone safe and compliant.
• Post Office Local duties may require background checks.

Job description

Were looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the stores appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the have your say survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.