Oncology Scheduler / Administrator

Imperial College Healthcare NHS; City of Westminster; On-site; GBP 22,000 - 28,000; Part time

Job summary

A prominent healthcare organization in the United Kingdom is seeking a part-time administrator for their Oncology Administration team. The role involves providing reception services, booking appointments, and maintaining patient records in a fast-paced environment. Candidates should possess excellent organizational and communication skills, along with a passion for patient care. This position offers opportunities for career development and flexible working arrangements.

Benefits

Career development

Flexible working

Staff recognition scheme

Optional benefits like Cycle to Work

Qualifications

• Experience in a busy patient-facing environment.
• Ability to organize and prioritize workload effectively.
• Passion for patient care and an enthusiastic approach.

Responsibilities

• Provide reception service for chemotherapy day unit.
• Book and cancel appointments for patients.
• Maintain accurate filing systems and handle paperwork.
• Ensure patients' information is accurately recorded in the system.
• Communicate with patients regarding seminars and audits.

Skills

Excellent team working

Interpersonal skills

Communication skills

Organizational skills

Customer service

Job description

We are currently looking to recruit an enthusiastic administrator to join our Oncology Administration team to provide full administrative support including a reception service for our chemotherapy day unit. The post holder will be expected to organise and prioritise their own workload and to work closely with clinical colleagues in order to ensure the continuity of service for our patients at all times.

This is a great opportunity for an excellent administrator to develop and learn within a complex, fast-paced environment. You will have excellent team working, interpersonal and communication skills with the vision and enthusiasm to continually develop both yourself and the service.

This post is for 22.5 hours a week. Wednesday to Friday 09:00 - 17:00 (with at least one day of working late shift of 10:30 - 18:30).

• Greet patients and visitors to the unit in a professional manner and in accordance with CPG and Trust policy.
• Book and cancel follow up appointments including blood test.
• Maintain accurate filing systems.
• Book and cancel patient transport for future appointments on demand.
• Book and cancel patient interpreters for future appointments where necessary.
• Cancel patients off Cerner and Aria upon clinical request and patient's notification.
• Handle all paperwork associated with reception duties.
• Contact patients and inform about 'Maggie's seminars and conduct an audit.
• Patient pathway ensuring TCI's are recorded on the system and cancelling appointments on Cerner.
• Ensuring patients TCI are on the system and updating any missing TCI's.
• Booking chemotherapy appointments, rescheduling patients' appointments.
• Making reminder phone calls.
• Any other administrative duties relating to role.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Meet our team

Are you great with people, very organized, and passionate about patient care? Our Oncology Service is looking for a motivated friendly and confident individual with experience of working within a very busy and fast-paced patient facing environment to come and join our team.

About Imperial College Healthcare NHS Trust

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career. We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities. With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education. We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health. Imperial College Healthcare NHS Trust is an Academic Health Science Centre (AHSC) and one of the largest Trusts in the country. Our mission is to provide world class healthcare for our patients, through excellence in research, education and training.