Onboarding Assistant Law Firm - York

QED Legal; York and North Yorkshire; On-site; GBP 24,000 - 26,000; Full time

Job summary

QED Legal in York is seeking an Onboarding Assistant to join its client services team. The role focuses on first point of contact, gathering client information, and directing inquiries to the appropriate solicitor. No prior legal experience is required beyond strong admin and communication skills.

Working hours are 9:00am–5:00pm, Monday to Friday, with a permanent full-time contract and a salary in the £24,000–£26,000 range, offering a solid entry path into the legal sector.

Qualifications

• Previous administrative, reception or customer service experience.
• Confident and professional telephone skills.
• Strong written and verbal communication.
• Good IT and data entry skills.
• Excellent attention to detail.
• Friendly, approachable and professional manner.
• Ability to manage multiple enquiries and prioritise workload.
• Understanding of confidentiality when handling client information.

Responsibilities

• Answer incoming calls and initial client enquiries.
• Be the first professional contact for new clients.
• Gather information and record client details accurately.
• Input and update information on internal systems.
• Direct clients to the appropriate solicitor or department.
• Assist with onboarding and admin processes.
• Handle emails and correspondence professionally.
• Maintain confidential client records.
• Support wider team with general administration.
• Ensure a positive first impression for clients.

Skills

Administration

Reception

Customer service

Telephone skills

Data entry

Attention to detail

Confidentiality

Tools

MS Office

Job description

Onboarding Assistant - Law Firm
Location: York
Salary: £24,000 - £26,000
Hours: 9:00am - 5:00pm, Monday to Friday
Contract: Full-time, Permanent

Are you an organised, approachable administrator or receptionist looking to build a career within the legal sector?

A well-established law firm in York is looking to recruit an Onboarding Assistant to join its busy client services team. This is an excellent opportunity for someone with strong administrative, reception or customer service experience who enjoys speaking with people and providing a professional first point of contact.

The Role

As an Onboarding Assistant, you will often be one of the first people a prospective or new client speaks to when contacting the firm.

You will handle incoming enquiries, gather and accurately record information and ensure clients are directed to the appropriate solicitor, legal team or member of staff.

This is primarily an administrative and client service role, so previous legal experience is not essential. What matters most is that you are confident on the telephone, organised, accurate and comfortable dealing with a variety of people.

Key Responsibilities

• Answering incoming telephone calls and responding to initial client enquiries
• Acting as a professional and welcoming first point of contact for new and prospective clients
• Gathering relevant information and accurately recording client details
• Inputting and updating information on internal systems and databases
• Directing clients and enquiries to the appropriate solicitor, department or member of the legal team
• Assisting with new client onboarding and general administrative processes
• Handling emails and correspondence professionally and efficiently
• Maintaining accurate and confidential client records
• Supporting the wider team with general administration
• Ensuring clients receive a positive and professional experience from their first interaction with the firm

About You

This opportunity would suit someone with previous experience as an Administrator, Receptionist, Customer Service Assistant, Client Services Assistant, Office Administrator or similar.

You should have:

• Previous administrative, reception or customer service experience
• Confident and professional telephone skills
• Strong written and verbal communication skills
• Good IT and data entry skills
• Excellent attention to detail
• A friendly, approachable and professional manner
• The ability to manage multiple enquiries and prioritise your workload
• An understanding of the importance of confidentiality when handling client information

Previous experience within a law firm or professional services environment would be advantageous, but is not essential.

Why Apply?

This is a great opportunity to join an established law firm in York and gain valuable experience within the legal sector.

The position would particularly suit an experienced administrator or receptionist looking to move into a legal administration, client onboarding or client services role, with a competitive salary of £24,000 - £26,000 and sociable 9am-5pm Monday to Friday hours.