Onboard Guest Services Pro - Multilingual, 5-6 Months

Royal Caribbean Group; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cruise company in the United Kingdom is seeking a Guest Services Officer who is friendly and passionate about guest satisfaction. This role requires strong communication skills, the ability to resolve guest issues, and a willingness to work onboard for several months. Candidates must possess customer service experience and be able to communicate effectively in English and potentially additional languages.

Qualifications

• Minimum one-year experience in a customer contact position.
• Minimum one-year cash handling experience.
• Ability to communicate tactfully with guests and staff.

Responsibilities

• Actively listens and assists guests to resolve issues.
• Maintains a strong guest satisfaction disposition.
• Operates basic office equipment.

Skills

Customer service skills

Communication

Decision-making

Organizational skills

Education

Completion of high school or equivalent

Job description

A leading cruise company in the United Kingdom is seeking a Guest Services Officer who is friendly and passionate about guest satisfaction. This role requires strong communication skills, the ability to resolve guest issues, and a willingness to work onboard for several months. Candidates must possess customer service experience and be able to communicate effectively in English and potentially additional languages.