On-Site Technology Asset & Logistics Associate

Ernst & Young Advisory Services Sdn Bhd; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

EY Technology - On-site Services is seeking an IT Asset & Desktop Support Analyst in London to manage hardware lifecycles, stock, and end-user device builds. You will ensure accurate asset records and support new joiners, leavers, and PC refresh activities while adhering to EY security and governance policies.

The role is highly operational and customer-facing, requiring strong organisational skills and proactive problem-solving in a fast-paced environment.

Qualifications

• Experience in a customer-focused IT support environment.
• Strong administrative and asset management experience.
• Knowledge of PC hardware, software builds, and lifecycle.
• Familiarity with asset management systems (ServiceNow or Mercury).
• Excellent communication and organizational skills.

Responsibilities

• Receive, store, issue, and dispose of IT hardware and consumables.
• Maintain asset records in ServiceNow with IMAC updates.
• Carry out regular stock takes and investigate discrepancies.
• Build, image, configure, and prepare PCs for new joiners and replacements.
• Diagnose PC faults and raise support tickets with hardware manufacturers.
• Perform end-user data and settings migrations following standard checklists.
• Allocate devices to engineers and manage returns to IT Stores.
• Issue laptops and peripherals to new starters and manage leaver returns.
• Install additional software and perform quality assurance checks.
• Support PC refresh programmes, office moves, events, and other IT projects.
• Adhere to EY information security and lifecycle management policies.
• Provide professional, responsive customer service and elevate issues when needed.

Skills

Asset management

PC hardware

Customer service

Attention to detail

Excel

Communication skills

Tools

ServiceNow

Mercury

Job description

Location: London

Other locations: Primary Location Only

Date: 12 Sept 2026

Requisition ID: 1726440

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Role Overview

This role sits within EY Technology - On-site Services, providing hands-on support across IT asset management, stock control, and end-user device build and migration services. The role is highly operational and customer-facing, supporting new joiners, leavers, PC refresh activity, and wider IT projects while ensuring accurate asset records and strict adherence to EY security, lifecycle, and governance processes. The role includes physical activity and direct engagement with EY personnel.

Key Responsibilities

• Receive, store, issue, and dispose of IT hardware and consumables in line with defined processes
• Maintain accurate hardware asset records in ServiceNow, including IMAC updates
• Carry out regular physical stock takes and investigate discrepancies
• Build, image, configure, and prepare PCs for new joiners, replacements, loan devices, and lost/stolen scenarios
• Diagnose PC faults and raise support tickets with hardware manufacturers
• Perform end-user data and settings migrations following standard checklists
• Allocate devices to engineers and manage returns to IT Stores
• Issue laptops and peripherals to new starters and manage leaver returns
• Install additional software and perform quality assurance checks
• Support PC refresh programmes, office moves, events, and other IT projects
• Adhere to all EY Information Security, asset security, and lifecycle management policies
• Provide professional, responsive customer service and elevate issues where required

Skills & Experience

• Experience in a customer-focused, professional services or IT support environment
• Strong administrative and asset management experience with high attention to detail
• Good working knowledge of PC hardware, software builds, and IT equipment lifecycles
• Confident working with asset management and ordering systems (e.g. ServiceNow, Mercury)
• Strong organisational skills with the ability to manage conflicting priorities
• Clear written and verbal communication skills
• Proficiency in Excel and standard business tools
• Practical problem-solving skills and a proactive approach

Personal Attributes

• Professional, reliable, and customer-focused
• Flexible, "can-do" mindset with the ability to adapt in a fast-paced environment
• Comfortable handling routine tasks as well as time-sensitive operational issues
• Self-motivated team player with a strong sense of ownership and accountability

What we offer you

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

Are you ready to shape your future with confidence?

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.