On-Site Field Stakeholder Engagement Lead

Darwin Recruitment; Andover; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Company Car

Mobile Phone and Laptop

Company Pension

Ongoing Training

Wellbeing Support

Job summary

Darwin Recruitment is seeking a Field-Based Customer & Stakeholder Engagement Lead to be the front line for customers across South England and Andover. The role combines customer service with on-site coordination of wastewater operations and stakeholder liaison.

You will work with field teams, manage visits, document interactions in our systems (BigChange), and ensure health and safety compliance while building strong relationships with residents and authorities.

Qualifications

• Minimum 2 years in customer service or field operations.
• Experience with wastewater or utilities is a plus.
• Excellent communication and interpersonal skills.
• IT literacy including mobile apps and MS Office.

Responsibilities

• Visit customers ahead of planned works and explain processes.
• Coordinate with field teams to ensure smooth delivery and access.
• Record interactions and site information in company systems and upload reports.
• Identify follow-on work opportunities and handle complaints promptly.

Skills

Customer service

Communication

Organization

IT proficiency

Driving licence

Field operations

Tools

BigChange

Job description

Darwin Recruitment is seeking a Field-Based Customer & Stakeholder Engagement Lead to be the front line for customers across South England and Andover. The role combines customer service with on-site coordination of wastewater operations and stakeholder liaison.

You will work with field teams, manage visits, document interactions in our systems (BigChange), and ensure health and safety compliance while building strong relationships with residents and authorities.