On Site Envoy (JCB Rocester)

Optimas; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global distribution company is seeking an energetic Onsite Envoy to manage daily JIT systems at JCB in Rocester, UK. You will support clients on-site, guiding a team and ensuring parts are ordered and maintained for production. The ideal candidate possesses strong customer service skills and a problem-solving mindset. This role includes flexible working hours and requires manual handling. A friendly and supportive workplace environment awaits you.

Qualifications

• Experience in a customer-facing role that requires representation.
• Ability to manage a team and their daily routines.
• Manual handling experience, capable of lifting up to 20kg.

Responsibilities

• Support clients with on-site management of JIT systems.
• Order and replenish parts needed in production.
• Coordinate with the on-site team supporting multiple clients.

Skills

Strong customer service skills

Excellent communication skills

Decision making and problem solving skills

Results-focused

Flexible, friendly approach with team focus

Tools

Fork lift licence / MHE training

Job description

About Optimas

Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.

To learn more, visit http://www.optimas.com/.

Position Overview

Optimas is looking for an energetic and enthusiastic Onsite Envoy to work at our customer location – JCB in Rocester, Staffordshire. As an Optimas envoy you are responsible for managing a team that is directly involved in the day‑to‑day management of the onsite JIT systems for our clients. This is a customer‑facing role that requires you to represent Optimas professionally at all times.

Responsibilities

• Support the client with the aid of the on‑site team, including maintaining presence in production meetings and providing relevant information to the client at multiple levels.
• Manage the on‑site team and their day‑to‑day routines.
• Order and replenish parts through the client’s businesses.
• Maintain the standards of the JIT racks for all areas.
• Coordinate with the on‑site team that also supports two additional clients.

Key Tasks and Responsibilities

• Attend production meetings if required, possibly on a daily basis.
• Investigate and supply information to the client and Optimas teams, covering a broad range from part queries to engineering investigations and reports.
• Ensure all racks and cabinets remain in agreed locations, preventing obstruction and ensuring health and safety.
• Introduce and maintain JIT parts required in each area of the client’s business, adding and removing parts as production models change.
• Communicate any new Optimas JIT parts required for production or as samples.
• Manage paperwork and return of parts to the warehouse under return authorisations.
• Oversee the successful and prompt return of any parts sent back to the warehouse.
• Oversee the on‑site team’s daily shift patterns, absences and holidays.
• Maintain clearly labelled racks and use correct bar code labels; print labels on site as required.
• Keep racks and surrounding areas clean and tidy, removing stock not in designated containers and sweeping up spillages.
• Provide assistance with a broad range of enquiries, from finding parts to investigating part fit issues.

Key Skills & Competences

• Strong customer service skills.
• Results‑focused.
• Excellent communication skills.
• Flexible, friendly approach with team focus and can‑do attitude.
• Decision making and problem solving skills.
• Driver CPC.
• Manual handling – regularly lifting up to 20kg.
• Fork lift licence / MHE training preferred.

Working Hours & Conditions

The hours required primarily cover the morning production shift 07:30–16:30, Monday to Friday. In addition, you may be required to work odd Saturdays and cover evening shifts if business requires.

You must wear workwear suited to the working environment while carrying out your role. The client’s dress code is black shirt/polo shirt and black trousers with safety shoes. A high‑vis jacket will be provided for designated areas of the client’s site.

This is a fantastic opportunity to join a supportive team working within a friendly and busy environment.

Equal Opportunity Statement

Optimas is strongly committed to creating and preserving equal opportunity for all employees and applicants. Optimas makes all employment decisions – including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters – based on merit, and without regard to race, color, ancestry, religion, sex, national origin, age, disability, genetic information, veteran status, marital status, sexual orientation, or other legally protected characteristics or conduct. Optimas’ strong commitment to equal opportunity requires a commitment by each individual employee. Compliance with the letter and spirit of this policy is required of all employees. Violations of this policy should be immediately reported to your Supervisor, Human Resources or the Legal Department.