On-Site Desktop IT Support Engineer (L1–L2) – Burton

Fortis Hayes; Burton upon Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services provider is seeking an On-Site IT Support Engineer in Burton On Trent. The role involves providing essential hardware and software support, managing IT infrastructure, and collaborating with cross-functional teams. Candidates should have 3-5 years of IT experience, expertise in Windows and macOS deployment, and exceptional customer service skills. This full-time position offers long-term growth potential in a dynamic setting.

Benefits

Long-term role potential

Structured workflow

Impact on healthcare innovators

Qualifications

• 3-5 years IT experience required.
• Ability to handle customer queries effectively.
• Experience with hardware/software troubleshooting.

Responsibilities

• Provide end-user support for Windows, macOS, and mobile devices.
• Manage device lifecycle and inventory operations.
• Collaboration with cross-functional teams and vendors.

Skills

Windows deployment expertise

macOS deployment expertise

Networking basics

Exceptional customer service

Team collaboration skills

Adaptability

B2 English

Education

A / MCP certifications (preferred)

Tools

Active Directory

SCCM

Remote Access Software

Help Desk

Troubleshooting

Job description

A leading IT services provider is seeking an On-Site IT Support Engineer in Burton On Trent. The role involves providing essential hardware and software support, managing IT infrastructure, and collaborating with cross-functional teams. Candidates should have 3-5 years of IT experience, expertise in Windows and macOS deployment, and exceptional customer service skills. This full-time position offers long-term growth potential in a dynamic setting.