On‑Site Defects & Customer Care Lead

Vento Group Ltd; Leicester Forest East; On-site; GBP 35,000 - 50,000; Full time

Job summary

A growing family-run contractor in the East Midlands is seeking a customer care and defects management professional. This role involves taking charge of the defects process and working closely with clients and site teams to ensure quality delivery. Strong communication and organisational skills are essential, alongside experience in a relevant field. Join a company that values its team and the quality of its work.

Qualifications

• Experience in customer care, defects management, or a similar construction environment.
• Ability to communicate effectively and diffuse tension on site.
• Proactive and solutions-focused with strong organisational skills.

Responsibilities

• Take ownership of the full defects process and ensure timely resolution.
• Coordinate with clients and site managers to maintain workflow.
• Update records and logs to comply with ISO standards.

Skills

Customer care

Defects management

Strong communication skills

Organisational skills

Technical understanding

Education

HNC/HND or equivalent experience

Tools

Relevant IT systems

Job description

A growing family-run contractor in the East Midlands is seeking a customer care and defects management professional. This role involves taking charge of the defects process and working closely with clients and site teams to ensure quality delivery. Strong communication and organisational skills are essential, alongside experience in a relevant field. Join a company that values its team and the quality of its work.